Receptionist (Only Medical Background with Hospital
6 months ago
we are seeking a friendly and organized Medical Receptionist to join our team. The Medical Receptionist will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring the smooth operation of the front desk. This role involves scheduling appointments, managing patient records, and assisting with various administrative tasks.
**Key Responsibilities**:
- Greet and check in patients and visitors in a professional and courteous manner.
- Schedule and confirm patient appointments and follow-ups.
- Answer and manage incoming calls, directing them to appropriate staff members.
- Verify patient information and update electronic health records (EHR) as needed.
- Collect co-pays and payments, and provide receipts to patients.
- Assist patients with completing necessary forms and documentation.
- Maintain a clean and organized reception area.
- Handle inquiries from patients, families, and other visitors, providing accurate information.
- Coordinate with medical staff to ensure timely patient flow.
- Manage patient files and ensure confidentiality and compliance with HIPAA regulations.
**Qualifications**:
- High school diploma or equivalent required; Associate’s degree or higher in healthcare administration or related field preferred.
- Minimum of [X] years of experience as a receptionist, preferably in a medical or healthcare setting.
- Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Friendly and professional demeanor with strong customer service skills.
- Ability to handle sensitive information with confidentiality and discretion.
- Knowledge of medical terminology is a plus.
- Bilingual abilities are a plus.
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