Call Center Representative
2 months ago
**Responsibilities**:
- Consistently make a good first impression when calling leads
- Cold calling and engaging with potential clients in dialogue that opens opportunities
- Commit to departmental and individual quotas/goals
- Meet company expectations for excellent customer service
- Update contacts database when necessary
- Provide information regarding product/service in an engaging manner
- Answer all customer questions honestly and accurately
- Take relevant notes on all calls for future use and enter into a database. Update CRM on a daily basis
- Maintain a friendly, professional tone at all times
- Function as part of the team with sincere enthusiasm
- Negotiate sales and address any concerns/reservations of potential customers.
**Skills**:
- Proven experience in a similar position - Minimum 2-3 years experience working in a call centre is a must
- Sales/ Customer service skills
- Strong knowledge of CRM platform
- Experience in cold calling
- Mandatory to be fluent in English and Arabic with excellent verbal & written communication skills
- Should be confident and willing to take initiative
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Well organized with a pleasant personality
- Ability to work with targets.
- Sound judgement
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Sales: 2 years (required)
**Language**:
- Arabic (required)
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