Airside Support Manager

4 weeks ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: To develop and manage the support functions for dnata Airline Services relating to improvement of airline service standards, projects, coordinate & implement initiatives for department alongside Business Support, new services in line with stakeholders expectations, process improvements, health & safety, training, data, systems and quality and reduce operating costs of the department through better utilization of manpower. Job Outline: Plan - Support the VPs and wider Management Team in concerned area ( customer services, airside Ops, Ops Services or Ops Delivery) to implement the departments objectives and plans - Work on the yearly plans for the concerned department resources and budgetary requirements - Track and monitor stakeholders satisfaction and standards and collaborate with operational managers to develop continual service improvement plans - Collaborate with dnAO commercial teams to plan for new airline operations and changes to existing customer handling - Work with dnAO Business Support functions to align plans on manpower needs, outsource requirements, projects, technology, data, facilities, training and administrative support functions - Work with equivalent Support Management departments in Airline Services to prioritise and coordinate standard initiatives under direction of SVP-AS and their VP team - Ensure that the service standards and continuous improvement programs are implemented efficiently Deploy - Ensures the Subject Matter Experts of the department are deployed as operationally required and support the development of a culture where all the people working in Airline Services departments possess the skills, knowledge and confidence to work safely, feel respected and are engaged to achieve the highest performance Lead - Lead discussions to establish ways of driving individual performance measures that contribute to productivity, engagement and service improvements - Ensure all staff are provided with the required training, coaching and learnings to enable them implement and conduct their jobs in an efficient manner and to continue develop their skills and career moves - Present and communicate regularly with the VP and management team on the performance and operational statistics relating to manpower utilisation and cost reductions - Supervises the day-to-day operations of the department to ensure that work processes are implemented - Ensures that staff on shift are suitably qualified and experienced to perform assigned activities Execute - Work on the delivery wider department projects as per the delivery timelines as per the medium term plan - Represent department interests in major working groups and projects across dnAO and airport community as directed - Ensure timely completion of monthly planning activities (Training Course Plan, outsource, training etc) to support effective performance of the operation - Support change processes in areas, including but not limited to, increase in productivity or improvement in efficiencies using advance technology, new systems or break through industry innovations, where applicable - Ensures implementation of departmental policies, procedures and controls in order to fulfil procedural/legislative requirements - Partner with business area managers and key stakeholders to drive efficiencies that lead to increased customer satisfaction and/or reduced cost using LEAN principles - Track and monitor department performance against strategic goals and present information to business managers that helps drive performance
Qualifications & Experience: - Bachelor Degree or Diploma in business administration / aviation / ground handling / customer service Experience: - Bachelor Degree: 8-10 years of experience in aviation/ ground handling / customer service - Diploma: 10-12 years of experience in aviation / ground handling / customer service Knowledge/skills: - Advanced understanding of airlines customer service product (specific airport related requirements) and Industry regulations for the assigned work area. - Advanced understanding of the aviation terminology - Advanced Customer Management Skills - Advanced Planning and Organizing Skills - Advanced Quality Orientation Skills - Advanced Communication Skills - Advanced Writing Skills - Advanced Safety Awareness Skills - Proficient Leadership Skills - Proficient Budget and Cost Control Knowledge - Proficient IT and Computer Literacy Skills
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.



  • Dubai, Dubai, United Arab Emirates Dubai Airports Full time

    Coordinator – Airside Works & Safety Jobs at Dubai AirportsFor More Top Organization Jobs Click HereDescription:Thousands of aircraft movements every day. A complex network of road systems, taxiways, runways, aprons and lighting systems. No wonder the world's busiest airports need a safe, secure and efficient airside environment. Airside Operations...

  • A380 Examiner

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Airside Full time

    Are you a A380 Examiner (TRE/SFE) looking for a new career opportunity? CAE Parc Aviation along with its partner Emirates Airline are excited to announce we are currently seeking expressions of interest from Examiners Type rated on the A380. This is a contract position for 1 year with the view for extension and offers a great balance of work and home life...


  • dubai, United Arab Emirates Dubai Airports Full time

    Coordinator – Airside Works & Safety Jobs at Dubai AirportsFor More Top Organization Jobs Click HereDescription:Thousands of aircraft movements every day. A complex network of road systems, taxiways, runways, aprons and lighting systems. No wonder the world’s busiest airports need a safe, secure and efficient airside environment. Airside Operations...

  • Airside Agent

    4 weeks ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: dnata is one of the world's largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. We operate in 38 countries and 136 airports globally. Airside Agent will be responsible in carrying out activities related to the assigned airside areas on shift, ensuring safe on time quality...


  • Dubai, Dubai, United Arab Emirates Emirates Flight Catering Full time

    Department AIRSIDE OPERATIONSJob Description:Team Member - Airside LoadingApplications are invited for the position of Team Member - Airside LoadingPosition Within - Operations DepartmentReports To - Senior Team MemberLocation - Dubai International Airport Terminal 1Category: Catering OperationsDepartment: Airside OperationsRoles and responsibilitiesClear...


  • Dubai, United Arab Emirates Emirates Flight Catering Full time

    Operations Manager Job Purpose Manage the day of operations on a shift across all functions to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators. Functions & responsibilities Comply with all relevant standards and regulatory requirements. Promptly review and manage incidents, escalate and...


  • Dubai, United Arab Emirates Emirates Flight Catering Full time

    1.Set and execute a visionary Support Services strategy to transform airside operations and flight preparation, leveraging digital innovation and operational excellence to enhance operational efficiency. 2.Champion the operations-wide adoption of digital and automation solutions, spearheading major initiatives that significantly enhance efficiency across...


  • Dubai, Dubai, United Arab Emirates Asterix Communications Full time

    About ADB SAFEGATEADB SAFEGATE is a company that provides integrated solutions to airports, airlines, and ANSPs. We are proud to be leading the way with innovative and smart Airside 4.0 solutions that turn airports into smart airports, with the ultimate goal of enhancing the passenger experience. Solutions include airfield lighting, power and control...


  • dubai, United Arab Emirates Asterix Communications Full time

    About ADB SAFEGATEADB SAFEGATE is a company that provides integrated solutions to airports, airlines, and ANSPs. We are proud to be leading the way with innovative and smart Airside 4.0 solutions that turn airports into smart airports, with the ultimate goal of enhancing the passenger experience. Solutions include airfield lighting, power and control...


  • dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

  • Sales Support

    3 weeks ago


    Dubai, United Arab Emirates Johnson Controls Full time

    **What you will do** Sales Support is a key role, reporting to the Sales Application Team Leader - Ruskin Titus Gulf (RTG) for UAE. The focus would be HVAC products mainly in Air Distribution Product line. As a part of a growing team, you will be responsible for driving the growth of business for RTG division segment for Building Technology and Solutions...


  • Dubai, Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full time

    L - DIVISION SUPPORT & SERVICES recrute:Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...


  • Dubai, United Arab Emirates Emirates Flight Catering Full time

    Assistant Operations Manager *' ASO Operation Control Centre Applications are invited for the position of Assistant Operations Manager *' Airside Operations Job Purpose Manage the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators. **Key...

  • Manager - Airfield

    3 weeks ago


    dubai, United Arab Emirates Hays Full time

    You will manage the delivery of the projects from brief/ business case through to entry into service/ handover,which requires strong internal project management and leadership, with expertise in stakeholder engagement, problem solving (technical, operational, stakeholder) and development & implementation of a project delivery plan – inclusive of a...

  • Sales Support

    2 weeks ago


    Dubai, United Arab Emirates Johnson Controls Full time

    **What you will do** Sales Support - HVAC Air Distribution is a key role, reporting to the Sales Application Team Leader - Ruskin Titus Gulf (RTG) for UAE. The focus would be HVAC products mainly in Air Distribution Product line. As a part of a growing team, you will be responsible for driving the growth of business for RTG division segment for Building...


  • dubai, United Arab Emirates dnata Careers Full time

    Department Manager DWC Jobs in Dubai | dnata CareersFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Department Manager to take overall responsibility for film and television show production:/Job Responsibilities:Responsible for efficient business planning of resources required for a safe and customer-centric ground...


  • Dubai, Dubai, United Arab Emirates Emirates Flight Catering Full time

    Assistant Operations Manager *' ASO Operation Control CentreApplications are invited for the position of Assistant Operations Manager *' Airside OperationsJob PurposeManage the teams on a shift within the function to ensure timely delivery of airline catering services in line with the SLAs, PTS and other key performance indicators.Key Accountabilities:Comply...

  • Heavy Duty Driver

    3 weeks ago


    Dubai, United Arab Emirates Emirates Flight Catering Full time

    Applications are invited for the position of Heavy Duty Driver *' Transport Operations **Position within**: Airside Operations **Reports to**: Assistant Operations Manager **Key Accountabilities**: Ensure punctual and efficient delivery of catering items to the designated location at the airport on time and ensure that all deliveries are supplied as per...

  • Heavy Duty Driver

    2 weeks ago


    Dubai, United Arab Emirates Emirates Flight Catering Full time

    External Applications are invited for the position of Heavy Duty Driver -Transport Operations **Position within**: Airside Operations **Reports to**: Assistant Operations Manager **Key Accountabilities**: Ensure punctual and efficient delivery of catering items to the designated location at the airport on time and ensure that all deliveries are supplied...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: The selected person will be responsible for developing and managing the support functions for dnata Airline Services relating to improvement of airline service standards, projects, coordinate & implement initiatives for department alongside Business Support, new services in line with stakeholder's expectations, process improvements, health &...