Reception Supervisor
2 weeks ago
To treat all your colleagues and guests as you will treat your family and friends
- Greet all your colleagues when you arrive before starting duties
- Share LPM family spirit among the teams
- Always ensure that operations are conducted according to LPM standards and health/hygiene/safety regulations.
- Make every guests feels like they are part of our family (even more so for our regulars, locals and internationals)
- Lead by example and act as a role model.
- Share LPM experience for all and encourage your colleagues to do the same
- Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests
- Seize every opportunity to develop yourself and allow others to do the same
- Support and help your colleagues and subordinates, providing them training and mentoring they need.
- Stay honest, authentic and always seek to go to the extra mile.
- Embrace and respect all cultural differences
ADMINISTRATION/ LEGAL
- To properly handle paperwork (printing, invoices, queries with suppliers, etc...)
COMMUNICATION
- To attend daily management morning briefing sharing relevant information.
- To attend bi-weekly management meetings always prepared and bringing innovative ideas.
- To attend and lead bi-daily team briefing.
- To ensure an efficient and transparent communication across all departments
FINANCE
- To properly administer and achieve financial reports, and send them to the Head of Department/Manager for validation.
- To provide assistance on cost controlling and act as a force of proposal to ensure objectives are met.
- To efficiently manage and report on the stock and inventory levels.
GUEST RELATIONS
- To understand and anticipate all guest's needs.
- To handle all guests complaints in a friendly and effective way.
- To always seek for the best solution that will fulfill guest's satisfaction
- To show genuine interest in our guests and build relationships with them.
- To recognize and approach all regulars guests (local and international)
- To proactively communicate and work hand to hand with the Guest Relation Manager
HR/TRAINING & DEVELOPMENT
- To conduct performance management in the absence of the Head of Department/Manager (disciplinaries, appraisals, probations, coaching & counseling).
- To support and facilitate training to junior and entry level new joiners.
- To support and empower team members to perform training.
- To convey welfare issues to higher management.
- To properly provide mentoring to your assigned new joiners.
MARKETING & DEVELOPMENT
- To keep an open and creative mind to provide innovative ideas.
OPERATIONS
- To always act and perform accordingly to LPM standards.
- To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM.
- To greet all customers in a warm and friendly manner, welcome them in the restaurant and attend to their inquiries before escorting to the table.
- Efficiently use the reservation system (take, confirm, amend, cancel reservations).
- To be able to run the book during busy operation hours.
- To maximize opportunities to increase revenue (walk-ins, service pushing, (over)booking, maximizing identified time slots, support on organizing the large groups).
- To support and lead the team in the absence of head and manager, reporting to them.
- To always ensure an excellent guest experience.
- To successfully follow daily duties and role responsibilities.
- To efficiently handle the POS/Reservation system.
- To ensure team cohesion, help and support to be brought to all team members.
- To respond quickly and positively to changes within your job role, showing flexibility.
INDFOH
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