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Loss Prevention Administrator/coordinator

2 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23095445

**Job Category** Loss Prevention & Security

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

**Experience**:

- 3-5 years’ experience with Security / Loss Prevention & Administration

Skills and Knowledge
- Computers Skill
- English Languages
- Quick and eager learner
- Loss Prevention Duties

Education or Certification
- High School or equivalent similarity experience required
- Dubai Security Guard/ Officer Certificate (SIRA)

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- To ensure the smooth operation of the Loss Prevention Department by updating records of monthly Cheque Book, Accounting, Office and Miscellaneous Supplies,
- Safety Training Records and administration.
- Maintain all files of Key and other systems in the Loss Prevention office in a neat and orderly manner.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files and answer the inquiries from guest.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer
- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work-related information using computers and/or point of sale systems.
- The position will also be expected to remain in a loss Prevention Security Position & Communication Operative.

**OTHER**

Safety and Security
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures
- Follow company, hotel and department policies and procedures.
- Follows Marriott International Hotels Limited Regional Office policies and procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors and Management.
- Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and

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