Call Center Uat Testers

2 weeks ago


Dubai, United Arab Emirates Hybrid Global Technology Solutions LLC Full time

Attending customer's interactions and efficiently gather related information to fulfill customer needs.
- Maintain a high level of knowledge about the banks products, services & systems
- Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
- Maintain effective relationship with superiors/colleagues
- Writing detailed test plans, test cases, and bug reports based on input from the project manager or product manager
- Reviewing scenario flow to identify potential issues related to security, performance, and usability
- Interacting with IT/Stakeholders to provide feedback about bugs and suggest improvements.
- Participating in team meetings to discuss project status and any issues that may arise
- Reviewing test results with the development team to identify problems and determine solutions
- Execute UAT test scenarios with 100% accuracy while documenting related proofs and sharing reports.
- _**Call Center work experience.**_
- _**Be familiar with Call Center systems and terminologies.**_
- _**To be fluent in both Arabic & English.**_
- _**To have previous Call Center UAT experience.**_

**Job Specifications -**
- Minimum Graduate or bachelor's degree holder
- Minimum 1-2 years of experience in call center operations & UAT
- Regulatory and Compliance Knowledge
- Bank Systems Knowledge Banking Products, Services and Operations Knowledge
- Telephone Etiquette
- System Knowledge
- Customer Segmentation and Understanding
- Call Center Policies and Procedures

**Job Type**: Contract
Contract length: 3 months

**Salary**: From AED8,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call Center UAT Experience (required)

**Language**:

- Arabic (required)

Application Deadline: 05/02/2023


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