Retail Sales Manager
2 weeks ago
Dubai, UAE - Sales
**Job Summary**
Our client is UAE premier pet retail and distribution company. Client reputation is growing more and more and within few years they have expanded team and sharpened focus on the exciting goals ahead. They offer a wide selection of a high standard pet supplies, services, solutions and expertise to enhance pet care by providing the best leading international brands available.- Our client is looking for someone who can Manages sales of the group company’s products and services in within the Region. Ensures consistent, profitable growth in sales revenues through positive planning, Identifies objectives, strategies and action plans to improve short
- and long-term sales and earnings besides being responsible for all operations during a shift._
**Responsibilities and Duties**
- Promote and encourage cross communication between all related divisions
- Maintain a professional appearance and providing a positive company image to the public according to company's standards and policies
- Ensure all subordinates maintain professional appearance and personal hygiene according to company's standards and policies
- Clean and maintain work areas in an organized and safe condition
- Work within changing shift times
- Report any policy, standard and procedure violations to the related superior or his superior manager
- Monitor, prevent and report any theft attempts and incidents
- Perform other duties as assigned
- Comply with related unit policies, standards and procedures
- Follow business unit strategies to achieve objectives
- Maintain, secure, control and utilize all assets and materials to avoid any misuse or overuse
- Manage and review all unusual incidents
- Report any maintenance or repair requirements to maintenance supervisor
- Assist in stock take process when required
- Manage all related unit operations, activities and meetings in compliance with policies, standards and procedures
- Develop, plan and define business strategies and objectives (raise our customers’ pool, expand store traffic, increase sales and optimize profitability)
- Participate in defining sales target for related units
- Follow and achieve sales target on a monthly, quarterly and yearly basis
- Participate in related recruitment activities and hiring needs
- Participate in Setting budgets for related units
- Monitor unit operating costs, budgets and resources
- Monitor and follow up related KPIs (key performance indicators)
- Develop unit policies, standards and procedures
- Review and approve unit policies, standards and procedures
- Comply with all hygiene, safety and maintenance policies, standards and procedures
- Monitor and report on market & buying trends, new products/services, customer needs, competitors.
- Propose innovative ideas to increase sales, increase market share, and reduce expenses
- Request and manage the required assets and materials for assigned division
- Supervise his/her team performance and tasks in achieving their main duties as per company's policies, standards, and procedures.
- Participate in his/her team performance evaluation when requested by HR team
- Assess training needs and build career paths
- Perform all needed training, mentoring and motivating for his/her team
- Establishes and manages effective training programs
- Prepare and distribute schedules for assigned unit in coordination with related supervisors
- Assist supervisors in providing unit staff replacements when needed
- Manage and approve schedules
- Monitor and report any product display policy, standard and procedure noncompliance to superior
- Monitor and report any display shortage, out of stock and near expiry products to store supervisor
- Share and update policies, standards and procedures to store supervisor
- Report customer complaints to store supervisor or customer service team
- Manage and resolve all received customer inquiries, suggestions, and complaints in coordination with customer service team
- Report any potential safety issues, maintenance or repair requirements to location supervisor
- Support marketing team in developing displays/signs/pricing concepts
- Request & support promotions, advertising campaigns and events
- Aware of all company on going promotions, advertising campaigns and events
- Conduct regular audits (visits) to ensure the store is complying with related unit policies, standards and procedures and submit visits schedule to superior
- Assist other staff when needed
- Report any potential health or behavioral problems involving the animals to store supervisor
- Have full knowledge for all products, services, brand names, and product location on shelves.
- Participate in stock rotation between locations as per need
- Report product discrepancies, damages and problems to the superior and merchandising team
- Participate in approving new local suppliers
- Participate in new products/services approval, selling strategy and price review
- Manage key (VIP) customers
**Key
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