Program Manager

6 months ago


Dubai, United Arab Emirates Netcracker Full time

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

**What's in it for you?**
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

**What is the scope of this role?**
- Independently develop the responsibilities and specifications and resource plan for projects by identifying project phases and elements, studying project/client requirements, develop project teams, reviewing vendor/contractor bids and preparing cost estimates.
- Develop, plan and manage implementation of multiple extremely complex technical projects with broad scope, high impact and variable implementation time frames (i.e., six weeks to several years).
- Oversee the development of each aspect of projects resolving simple to the most complex issue.
- Provide leadership and mentoring to Project Managers and others, both intra
- and inter-departmentally to ensure complete, successful, cost-effective and on-time implementation of project deliverables and corporate initiatives.
- Provide fiscal management of the projects within the capital and expense budgetary limits prescribed.
- Provide workload balancing, prioritization, resource scheduling, ad integration of multiple projects to ensure feasibility of schedule.
- Support Bid Management process for Solution Delivery.
- Report account status to senior management and the board.
- Ensure company interests are addressed by working closely with contract administration, legal and other support organizations ensuring the overall success of the project.
- Ensure compliance with contractual and service level agreements.
- Work directly with multiple technical teams, external organizations, or customers.
- Prepare and present executive briefings and make recommendations for executive action.
- Develop and write project management documentation (i.e., project charters, project schedules, work breakdown structures, request for proposal/information, risk mitigation plans and communication plans).
- Provide technical recommendations based on reviews of operational processes and procedures.
- Provide in-depth research and analysis into new technologies and technology refreshes.
- Manage client and vendor issues in relation to implementation decisions and preferences.
- Anticipate and resolve management, resource and scheduling problems.
- Coordinate interdepartmental and corporate initiatives and commitment to client programs.
- Serve as a line manager for multiple disciplines.

**What skills and experience will you need for this role?**
- Proven ability to lead multi-million, business transformational programs involving complex technical solutions, in OSS/BSS domain.
- Required experience with writing and reviewing contracts, SOWs, and other commercial agreements
- Proven ability to handle program governance, ensuring alignment on program milestones and future strategy
- Ability to build and execute resource plans (near and offshore)
- 10 years management experience, at least 3 years at senior levels
- Fluent Speaking and writing in Arabic
- Extensive experience with project management methodologies
- Ability to build relationships at multiple levels within the client organization
- Experience working in a matrixed corporate environment
- Ability to travel

**Who is Netcracker Technology?**
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

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