Quality Control/assurance Manager
1 month ago
Royal Smart Limousine (RSL), Dubai’s leading provider of luxury transportation services, is seeking an experienced **Quality Control/Assurance Manager** to join our team. With a reputation for excellence and unparalleled service, RSL is committed to maintaining the highest standards of quality, professionalism, and client satisfaction.
**Key Responsibilities**
As the Quality Control/Assurance Manager, you will lead efforts to uphold RSL’s standards of operational excellence, ensuring every aspect of our service delivery aligns with client expectations.
**1. Quality Assurance & Standards**
- Develop, implement, and oversee quality control processes to maintain superior service standards.
- Conduct regular inspections and audits of vehicle conditions, driver performance, and operational workflows.
**2. Compliance Management**
- Ensure compliance with UAE regulations, company policies, and industry benchmarks.
- Maintain detailed records of compliance assessments and quality assurance activities.
**3. Driver & Vehicle Evaluations**
- Assess and enhance driver performance through constructive feedback and tailored training programs.
- Monitor vehicle cleanliness, maintenance, and safety to ensure a first-class client experience.
**4. Client Feedback Integration**
- Gather, analyze, and respond to client feedback to identify improvement areas.
- Develop action plans to resolve recurring issues and enhance client satisfaction.
**5. Reporting & Analysis**
- Prepare comprehensive quality control reports, analyzing trends and providing actionable insights.
- Identify patterns in performance metrics to recommend process optimizations.
**6. Training & Development**
- Design and implement training programs to uphold quality standards across teams.
- Foster a culture of continuous improvement and accountability.
**7. Incident Management**
- Investigate service-related issues, develop root-cause analyses, and implement corrective actions.
- Proactively create preventive measures to mitigate future risks.
**Qualifications**
- Bachelor’s degree in Quality Management, Operations Management, or a related field.
- **Mandatory prior experience in quality control/assurance within the service or transportation industry.**:
- ISO certification (e.g., ISO 9001) is required.
- In-depth understanding of UAE regulations, quality standards, and best practices.
- Strong analytical, organizational, and leadership skills.
- Proficiency in quality assurance tools, reporting software, and metrics analysis.
- Exceptional communication skills and the ability to lead diverse teams effectively.
**Why Join Royal Smart Limousine?**
At RSL, we are driven by a commitment to excellence and innovation in luxury transportation. Joining our team means becoming part of a dynamic, professional environment where your expertise will have a direct impact on our success.
If you have a proven track record in quality control or assurance within the service or transportation industries, we invite you to bring your expertise to a company that values precision, performance, and people.
Pay: AED8,000.00 - AED10,000.00 per month
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