Ticketing Agent

1 week ago


Abu Dhabi, United Arab Emirates Commercial Typing Services Full time

As a Flight Booking Agent at Commercial Typing Services,
your role will be to assist customers in planning and booking their flights. You will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable booking experience for every client.

**Responsibilities**:
Assist customers in finding and booking the most suitable flights based on their preferences, budget, and travel requirements.

Provide accurate and up-to-date information on flight schedules, availability, fares, and airline policies.

Help customers navigate through various flight options, including different airlines, routes, layovers, and travel classes.

Recommend alternative flights or itineraries when necessary, considering factors such as budget constraints or time constraints.

Handle customer inquiries, concerns, and complaints related to flight bookings promptly and professionally.

Collaborate with airlines, travel suppliers, and other partners to ensure smooth communication and efficient service delivery.

Stay updated with industry trends, airline regulations, and changes in travel policies to provide accurate and relevant information to customers.

Offer additional services such as travel insurance, seat upgrades, airport transfers, and hotel accommodations to enhance the customer's travel experience.

Assist customers with modifications, changes, and cancellations of flight bookings, following established procedures and guidelines.

Provide guidance and support to customers during travel disruptions or emergencies, assisting with rebooking and alternative travel arrangements.

Maintain customer records, ensuring accurate and complete documentation of all interactions, transactions, and preferences.

Meet or exceed sales targets and performance metrics set by the company.

Continuously strive to enhance customer satisfaction and loyalty through exceptional service delivery and personalized attention.

**Requirements**:
Previous experience in a similar role, preferably in the travel industry or airline ticketing.

Excellent knowledge of airline operations, flight routes, fare structures, and reservation systems.

Strong communication and interpersonal skills to effectively interact with customers and colleagues.

Detail-oriented with exceptional organizational and multitasking abilities.

Proficiency in using computer systems, booking platforms, and office software.

Ability to work independently as well as part of a team in a fast-paced environment.

Flexibility to work in shifts, including weekends and holidays, as per business requirements.

Outstanding problem-solving skills and the ability to handle difficult or challenging situations with composure.

A passion for travel and a desire to provide exceptional service to customers.

**Salary**: From AED1,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High school or equivalent (preferred)

**Experience**:

- 2 year (preferred)

**Language**:

- Hindi (preferred)



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