General Manager of Restaurants
1 week ago
The General Manager of Restaurants & Bars for Waldorf Astoria Dubai International Financial Centre will be responsible for managing operations of all Food and Beverage department to deliver an exceptional guest's experience while training the team members and working within budgeted guidelines to achieve the hotel's financial targets.
**What will I be doing?**
As a General Manager of Restaurants & Bars for Waldorf Astoria Dubai International Financial Centre, the main purpose of the role is to be fully accountable for the operations of the department and the restaurants while planning, organizing and leading all processes of Food and Beverage operations to ensure the delivery of a quality food and beverage experience and achieve highest guest satisfaction.
You will be responsible for performing the following tasks to the highest standards:
- Lead the organizational and administrative functions in all areas of the Food and Beverage Department to ensure delivery of set strategy and full compliance with Waldorf Astoria DIFC standards.
- Monitor service and food and beverage standards in all outlets ensuring compliance, quality and consistency while addressing under performance as necessary.
- Drive closely the profitability of all Food and Beverage department in-order to provide solutions and optimal performance.
- Set, in close conjunction with each restaurant's head, annual operating budgets based on budgeted guidelines in relation to food, liquor costs and payroll, which will form part of the business plan.
- Initiate special/innovative on brand/concept promotions, offers and activities that generate additional profits.
- Monitor activities and trends of competitor hotels, restaurants and bars keeping up to date with industry development to ensure the hotel offerings remain relevant and on trend.
- Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
- Participate in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the F&B Department and the hotel.
- Actively engage with guests to obtain feedback and measure satisfaction, address areas of concern as required.
- Coach and develop leaders and team members to ensure that they can operate independently and deliver financial targets while managing the performance management process for department.
- Build and develop a strong team through effective recruitment, training and performance management as per company standards.
- Be an active member of the hotel leadership team supporting overall strategy and performance.
- Assist in bringing all Food and Beverage leaders up to date with the market trends and ensuring that their plans matches the market expectations.
- Ensure measurable quality objectives are established and actively participate in the review of these objectives.
- Ensure appropriate communication processes are established.
**What are we looking for**:
As General Manager of Restaurants & Bars for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in driving high volume and quality standalone Food & Beverage concepts.
- Minimum 5 years of relevant experience as a General Manager of Restaurants & Bars or Director of Food & Beverage in luxury hotels.
- Proven track records in successfully launching and driving Food & Beverage promotions and new concepts.
- Excellent understanding of the commercial demands of the Food and Beverage operations, including P&L management, forecasting, and budgeting.
- Demonstrable achievements in improving guest satisfaction and profitability.
- Excellent interpersonal skills and grooming standards.
- Excellent / Creative Menu and Beverage list development skills.
- Strong knowledge of implementing brand standards.
- Creativity and innovation in food and beverage concepts and operations.
- Experience with Forbes or other quality models.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a luxury hotel in UAE.
- Diploma / Degree in Hotel / Tourism / Business Management from a recognized education institution. Additional Food & Beverage / Leadership / Management qualifications valued.
**What will it be like to work for Waldorf Astoria Hotels & Resorts?**
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer
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