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Air Ticket Consultant
2 months ago
**Job Title: Air Ticket Consultant**
**Responsibilities**:
- Assist clients in booking air tickets, ensuring accuracy and compliance with airline policies and regulations.
- Provide excellent customer service by addressing inquiries, resolving issues, and offering travel advice.
- Stay up-to-date with industry trends, fare structures, and airline schedules.
- Collaborate with airlines, travel agencies, and other stakeholders to ensure seamless travel experiences.
- Process ticket cancellations, modifications, and refunds accurately and efficiently.
- Manage reservation systems, including AMADEUS, GALILEO, and Sabre, to retrieve and update booking information.
- Maintain proper documentation and records of all bookings, transactions, and interactions with clients.
- Assist clients with travel-related concerns such as visa requirements, travel insurance, and baggage regulations.
- Stay informed about new airline routes, promotions, and special offers to provide value-added services to clients.
- Handle customer complaints and find appropriate solutions to ensure customer satisfaction.
**Requirements**:
- Minimum of 2 years of experience as an Air Ticket Consultant or a similar role in the travel industry.**
- In-depth knowledge and proficiency in AMADEUS, GALILEO, and Sabre reservation systems.
- Excellent communication skills, both verbal and written, with a strong command of English (additional language proficiency is a plus).
- Exceptional customer service skills with the ability to handle diverse customer needs and resolve conflicts.
- Strong attention to detail and accuracy in processing bookings, cancellations, and modifications.
- Familiarity with airline policies, fare structures, and regulations.
- Ability to multitask and work effectively in a fast-paced, deadline-driven environment.
- Excellent problem-solving and decision-making abilities.
- Strong organizational and time management skills.
- Flexibility to work occasional evenings, weekends, and holidays as required.
**Salary**: From AED2,800.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- industry: 2 years (required)
**Language**:
- English (required)
Application Deadline: 20/07/2023
Expected Start Date: 01/08/2023
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