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Call Center Agent

4 months ago

Dubai, United Arab Emirates McCone Properties Full time

**Job Title**: Call Center Agent

**Job Type**: Full-time

**Experience Level**:At least 2 years in a similar role

**Start Date**: Available to join ASAP or within one week

**Work Schedule**:Work Shifts - Evenings and Weekends / Varied hours

**Job Summary**:
**Key Responsibilities**:

- **Customer Service**:Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.
- **Inbound and Outbound Calls**:Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.
- **Product Knowledge**:Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.
- **Problem Resolution**:Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.
- **Documentation**: Accurately record and document all customer interactions and information in the CRM system.
- Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.
- **Flexibility**: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
- **Team Collaboration**:Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
- **Adherence to Scripts and Guidelines**:Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.

**Qualifications**:

- At least two years of experience in a call center agent role.
- American English accent with excellent communication skills. Previous experience working with North American companies is a MUST.
- Multi Lingual - Preferably English, Arabic, French, and/or Italian.
- Excellent problem-solving and interpersonal skills.
- Strong customer service orientation and problem-solving skills.
- Ability to adapt to a flexible work schedule, including evenings and weekends.
- Proficiency in using call center software and CRM systems.
- High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
- Patience, empathy, and a customer-centric approach to service.
- Strong attention to detail and accuracy in documenting client interactions.
- Flexibility to work in shifts, including weekends and evenings.

**Benefits**:

- Competitive salary and bonus structure.
- Health insurance.
- Ongoing training and professional development opportunities.
- Collaborative and inclusive work environment.
- Flexible work hours to accommodate your schedule.

**Application Process**:
Pay: AED4,000.00 - AED5,000.00 per month

Application Deadline: 31/05/2024
Expected Start Date: 17/05/2024