Male- I.t Support
4 days ago
**MALE- I.T. SUPPORT**
- **computer networks** - installing, configuring and maintaining computers in School
- **desktop support** - providing direct user assistance
- **contract hardware maintenance** - working for a business with contracts to maintain and repair computer hardware
**Responsibilities**:
Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:
- keep computer systems running smoothly and ensure users get the maximum benefit from them
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues (outlook, dropbox)
- respond within agreed time limits to call-outs
- work continuously on a task until completion (referral to third parties, if appropriate)
- prioritize and manage many open cases at one time
- rapidly establish a good working relationship with staff
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.
Ability to commute/relocate:
- Al Barsha: Reliably commute or planning to relocate before starting work (required)
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