Residence Supervisor

6 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Residences Team as a Residence Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record in a Luxury Hotel environment in a Residence or Guest Relations Supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
- The ability to focus on Residents’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
- A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
- Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
- A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Greets Residents, Guests, and Visitors in a Friendly and Professional manner, setting the tone for a ‘FIVE-Star’ Experience from the moment of arrival.
- Oversees the Efficient Operations of the Front Desk area, ensuring an Exquisite Check-in and Check-out Experience for Guests, with a focus on creating an Exquisite and Organised workspace.
- Acts as a Central Point of Contact, answering incoming calls, responding to inquiries, and efficiently directing calls to the appropriate FIVE Tribe Members or Residents.
- Relays Important Information to Residents through various communication channels, ensuring a seamless flow of information within The Residences.
- Assists Residents with inquiries, requests, and information about Residence policies and services.
- Facilitates smooth Move-in and Move-out processes for FIVE Residents, ensuring a Top-Notch and stress-free Transition.
- Coordinates and Distributes Mail and Packages to Residents with a meticulous approach, maintaining a Curated Experience for each Resident.
- Assists in the Preparation and Distribution of Residence-related communications and notices.
- Maintains Accurate Records of Resident information, including contact details and special requests, upholding a High Level of Organisational Perfection that aligns with FIVE’s Standards.
- Handles basic Administrative Tasks such as filing, data entry, and document management, contributing to the overall Seamless operation of Residence Services.
- Maintains proper records of payments collected for various ‘FIVE-Star’ services, utility bills, and service charges, providing Residents with invoices and receipts, aiming for Sensational Resident Satisfaction.
- Has prior experience working on the DTCM portal or relevant platforms, showcasing a commitment to Next-Level service.
- Monitors access to The Residences with Vigilance, ensuring only authorised individuals

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