Butler

7 months ago


Dubai, United Arab Emirates Emirates Grand Hospitality Full time

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests.
- Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicateswith the kitchen regarding menu questions and product availability.
- Keeps concerned departments informed about the guest allergies and food preferences.
- Update the hotel softwarewith guest preference, likes and dislikes on to the guest profilesection.
- Follows all the guest needs until they are completed to the total guest satisfaction.
- Welcomes the VIP guest at arrival and other guests availing butler service.
- Serves welcome drinks and escortsthe guests to their assigned rooms.
- Conducts the in-room check-in process in a fast and efficient manner, following all the standards and also liaising with bellmen for luggage delivery.
- Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, spabookings, conciergeand any special requests etc.
- Updates guest feedback and comments
- Helps monitoring the stock inventoryand to follow up on pending issues with the tracking system and store requisitionforms.
- Checks in with guests to ensure satisfaction with each food course and/or beverages.
- Informs housekeepingdepartment the time desired for the daily cleaning and turn-down service.
- Fully conversant with accommodationfeatures: lay-out, room type, location, decor, in room facilities and equipment.
- Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
- Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
- Supports the other departments such as Front Desk, Housekeeping and Room service with their duties.
- Picks-up trays and clean tables as needed to ensure a clean dining area.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Performs all his/her duties with the sense of priority and dedication.
- Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
- Carries out checkout in efficient manner, offering luggage assistance and transportation.
- Wishes fond farewell to the guest at the time of departure.
- Carries out any other reasonable duties and responsibilities as assigned out of the list.

**Prerequisites**:
Positive attitude and good communication skills, with excellent grooming standards.

Commitment to delivering a high level of customer service.

Flexibility to respond to a variety of different work situations and ability to work on your own.

**Experience**:
Minimum 2 years’ experience at a similar level at a 5 star or full-service hotel. And 3 to 5 years' experience is F&B Service.

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)


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