Club Lounge Butler in Intercontinental Abu Dhabi

2 weeks ago


Abu Dhabi, United Arab Emirates IHG Full time

**About us**
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: - Be charming by being approachable, having confidence and showing respect. - Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. - Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
**Your day to day**
FINANCIAL RETURNS - Control Food and Beverage lounge costs. - Promote Inter-Hotel sales and in-house facilities. - Ensures an accurate store par stock level and maintains sufficient stock of all necessary supplies for the Club Lounge. PEOPLE - Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook. - Comply with Company Grooming Standards Maintains and maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand. - Comply with Time and Attendance Policies. - Actively participate in training and development programs and maximize opportunities for self development. GUEST EXPERIENCE - Demonstrate service attributes in accordance with industry expectations and company standards including: - Being attentive to Guests;
- Accurately and promptly fulfilling Guests requests;
- Anticipate Guests needs;
- Maintain a high level of knowledge which affects the Guest experience;
- Demonstrating a ‘service’ attitude. - Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. - Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. - Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service. - Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist. - Must ensure high recognition of Priority Club and Ambassador Members in order to achieve high scores in the Heartbeat survey. - Ensure maximum involvement in the Heartbeat program in order to obtain higher results. - Knows restaurants operating hours and specials / promotions within the operation as well as catering space requirements and locations. RESPONSIBLE BUSINESS - Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety. - Familiarize yourself with emergency and evacuation procedures. - Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.
**What we need from you**
Job Reference: EMEAA37622


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