Guest Relation Officer

2 months ago


Dubai, United Arab Emirates Sohum wellness Full time

Job Summary:
Position has responsibility for supervising and coordinating activities of employees delivering wellness and spa services, including Spa, salon, skin care program, Yoga, Café and Retail functions.

**Job Description**:

- Ensuring and Delivering Exceptional Customer Service
- Conduct guest show arounds and set a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints promptly in an empathetic manner.
- Solicits client feedback, utilizing an “open door” policy and reviewing client satisfaction results to identify and address client problems or concerns.
- Develop and maintain positive working relationships with others.
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

Qualifications:

- Speak with others using clear and professional language.
- Excellent Communication skills in English.
- Excellent customer service.
- Meeting sales goals.
- Minimum of 5-7 years’ experience in the spa, guest services, or related professional area.

**Salary**: AED7,000.00 - AED9,000.00 per month



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