Head of Operations

2 weeks ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:

- To establish the strategic approach of the Managed Transportation division,
- set and enforce ethical standards for employees and clients, set budgets, develop products, capture market share, provide development framework for associates.
- Overseeing all aspects of department operations to ensure they are functioning properly, ensure customer retention with focus on continuous improvement.

**What you will do**:

- Revenue: Achieve the overall revenue target for the Long Term Driven Services across UAE.
- Utilisation: Ensure adequate resources (drivers and vehicles) are available as per set KPI’s agreed with clients. Maximize resource utilisation to improve gross and net margin.
- Client retention: must ensure contract SLAs are met and contracts are given best change towards renewal
- Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
- Emiratization: Recruitment, Training, development, and retention of Emiratis in the area of operation.
- Quality, Standards, Security, Policies and Procedures: Must ensure proper control over cash, fleet and assets. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
- Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.
- The Head of Operations (Key Accounts) is responsible for the daily operations of the department, leadership, communication, and ad-hoc operational problem solving. He plans, organizes, and coordinates the work of the department to ensure that goals and objectives are met.
- The Department Head also develops and implements policies and procedures and monitors departmental performance. He represents the department to other departments and to external stakeholders, contracts relationship.
- He must understand and communicate the vision, mission, values, goals, and strategy of the company.
- Develop long-term goals and objectives for the department that are aligned with the organizational strategy.
- Build up an environment that supports and encourages employee engagement, creativity, innovation, and service excellence.
- Manage the budget for the department, ensuring efficient and effective use of resources are utilized.
- Plan, direct, and coordinate the work of employees in the department, set priorities and assign tasks.
- Monitor departmental performance against established goals and objectives, taking corrective action as necessary (Business Continuity Plan)
- Evaluate employee performance and provide feedback, coaching, and mentoring to promote professional development
- Handle employee relations issues in a fair and consistent manner, in accordance with company policy and government regulations.
- Serve as a liaison between the department and other departments within the organization.
- Represent the department at meetings and events, both internally and externally.
- Continue to stay up to date on industry trends and developments, digitalization, paper free, and ensure that the department is using best practices.

**This role will have autonomy for the UAE MT market, whilst reporting to General Manager - Operations. Creation of a stable operational model & the attainment of fleet & revenue growth is key to this role.**

**Required Skills to be successful**:

- Good problem solving, critical thinking and decision-making skills
- Excellent written, verbal communication, including presentation skills
- Previous relevant experience working in a Captive Finance and leasing company, preferably in the automotive sector.
- Expertise and insight in the UAE Auto Finance Market, UAE leasing and transport industry preferred but not essential.

**What equips you for the role**:

- University Bachelor degree required
- Qualifications on Project Management (traditional or agile) will be advantageous.

**Minimum Experience and Knowledge**:

- 5+ years at a Senior Management level within a Fle

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