Vacheron Constantin

Reference Code: 91491**Vacheron Constantin - UAE National**:

- Dubai, DU, AE- Fixed Term**LOCATION**: Dubai - UAE

**POSITION**: Sales Associate - UAE National

**REPORTING TO**: Boutique Manager

The Boutique Sales Associate is responsible for maintaining Customer Service as per the company

standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising,

cash register operations in adherence to all Company Policy/Store standards.

Report operationally to Boutique Manager

**KEY RESPONSIBILITIES**

**Sales & After Sales Customer Service**:

- Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales of Vacheron Constantin products within the boutique environment.
- Promote the Vacheron Constantin brand by effectively networking and generating business from

outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
- Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the

Boutique Manager.
- Master the Brand’s sales technique as per the training received in order to undertake direct sales with

clients.
- Assist clients with Customer Service needs maintaining the brand’s high standards.
- Cultivate strong client relationship.
- Ensure that each and every client receives an outstanding customer service by providing a friendly

environment with includes greeting and acknowledging every customer, maintaining outstanding standards,

solid product knowledge and all other components of the Customer Service.
- Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
- Communicate special customers request to Boutique
- Manager and assist clients overseas or outside the Boutique when required.
- Ensuring sales transactions are processed in accordance with required internal procedures using the

systems provided.

**Merchandising and maintaining a luxury environment**:

- Actively participate in the visual merchandising of the Boutique, implementing required

housekeeping, including cleaning products, displays counters
- Display products as per guidelines.
- Merchandise animations and product launch as per the guidelines provided.

**Product reception and Inventory**:
price tag all items.
- Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
- Actively participate in proactive boutique stock orders, and order projections via stock movement

analysis.

**Reporting**:

- Monthly sales report to Boutique Manager.
- Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
- Maintain Aftersales reports and documentations.
- Monitoring of Cash & invoicing in accordance with company policies and procedures.

**Your Profile**

**Technical skills / abilities**:

- Team worker
- Excellent communication skills
- Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff

and clients.

**Personal qualities**:

- The pursuit of excellence
- Passion
- Team spirit
- Integrity
- leadership
- Sense of organization
- Sense of diplomacy: Excellent communication skills and customer service management.
- Self-motivated, with creative problem solving skills.
- Excellent language skills in both oral and written English.
- Arabic, French, Chinese & Russian is a plus.
- Willingness to work flexible working hours
- In line with the UAE Government’s Emiratization initiative, Richemont will only consider UAE Nationals with a family book for this opportunity