Female Service Advisor

3 months ago


Abu Dhabi, United Arab Emirates Smart Motor Auto Repair Center Full time

**Job description**

**Service Advisor (**Syria, Lebanon, Jordan, Palestine**,... only female)**:

- For Syrian Nationals with Preferred Social Media and Dealership Experience_

**Location**: Abu Dhabi, UAE
**Position**: Service Advisor

**Key Responsibilities**
- Greet customers, assess vehicle needs, and advise on necessary repairs.
- Coordinate with the workshop to ensure timely service and repairs.
- Provide cost estimates and keep customers informed about their vehicle's status.
- Collaborate on social media content to promote services and offers (preferred).
- Use dealership knowledge to manage service processes, warranties, and customer expectations (preferred).
- Handle post-service follow-ups and address customer feedback.
- Maintain accurate service records and documentation.

**Skills Required**:

- Experience in automotive service and dealership processes.
- Knowledge of vehicle systems and repair needs.
- Proficiency with service order and dealership management software.
- Experience as a social media representative or spokesperson (preferred).
- Strong communication in both **English and Arabic**.
- Excellent customer service and interpersonal skills.
- Problem-solving and conflict resolution abilities.

**Sales and Convincing Skills**:

- Ability to upsell services and provide persuasive recommendations for additional repairs.
- Skilled in explaining technical issues in a way that builds trust and encourages customer decisions.

**Application**:
Please send your CV along with any relevant dealership or social media experience.

WhatsApp: 0561019486

**مستشار خدمة (يفضل من بلاد الشام, سوريا, الاردن, لبنان, فلسطين.. إناث)**
**مع خبرة في وسائل التواصل الاجتماعي وبيئة الوكالات**

**الموقع**: أبوظبي، الإمارات العربية المتحدة
**المنصب**: مستشار خدمة

يبحث مركز سمارت موتور لإصلاح السيارات عن مستشار خدمة للانضمام إلى فريقنا. سيكون المرشح المثالي هو نقطة الاتصال الرئيسية بين العملاء والورشة، لضمان تجربة خدمة سلسة, يستحسن انو يكون عندو خبرة بالسيارات.

**المسؤوليات الرئيسية**:

- استقبال العملاء وتقييم احتياجات السيارات وتقديم النصائح حول الإصلاحات اللازمة.
- التنسيق مع الورشة لضمان تقديم الخدمة والإصلاحات في الوقت المناسب.
- تقديم تقديرات التكلفة وإبقاء العملاء على اطلاع بحالة سياراتهم.
- التعاون في محتوى وسائل التواصل الاجتماعي للترويج للخدمات والعروض (مفضل).
- استخدام المعرفة بالوكالات لإدارة عمليات الخدمة والضمانات وتوقعات العملاء (مفضل).
- متابعة ما بعد الخدمة والتعامل مع ملاحظات العملاء.
- الحفاظ على سجلات دقيقة للخدمات والمستندات.

**المهارات المطلوبة**:
**المهارات الفنية**:

- خبرة في خدمات السيارات وعمليات الوكالات.
- معرفة بأنظمة السيارات واحتياجات الإصلاح.
- إتقان استخدام برامج إدارة أوامر الخدمة ووكالات السيارات.
- خبرة في العمل كممثل لوسائل التواصل الاجتماعي أو المتحدث باسمها (مفضل).

**المهارات الشخصية**:

- قدرة قوية على التواصل باللغتين الإنجليزية والعربية.
- مهارات ممتازة في خدمة العملاء والعلاقات الشخصية.
- قدرات على حل المشكلات والتعامل مع النزاعات.

**مهارات المبيعات والإقناع**:

- القدرة على بيع الخدمات الإضافية وتقديم توصيات مقنعة لإصلاحات إضافية.
- القدرة على شرح المسائل الفنية بطريقة تبني الثقة وتدفع العملاء لاتخاذ قرارات مدروسة.

**التقديم**:
يرجى إرسال سيرتك الذاتية مع أي خبرة ذات صلة بالوكالات أو وسائل التواصل الاجتماعي.

واتساب: 0561019486

**نوع الوظيفة**: دوام كامل

Application Deadline: 25/09/2024



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