Technical Project Manager

4 weeks ago


Dubai, United Arab Emirates Option 1 Event Services LLC Full time

Key Result Areas (KRAs):
1. Service Quality: Ensure the delivery of highquality technical services to customers and internal

stakeholders. This can be measured by client satisfaction surveys, the number of service escalations, and

the resolution time for technical issues.

2. Service Level Agreements (SLAs): Ensure that technical services are delivered within agreedupon SLAs.

Monitor and report on SLA compliance, including response times and issue resolution times.

3. Technical Documentation: Maintain and update technical documentation, including user guides,

troubleshooting manuals, and knowledge base articles. Ensure that these resources are readily available to

the team and endusers.

4. Cost Control: Manage the technical services budget effectively by monitoring and controlling expenses

related to equipment, software, personnel, and maintenance. Look for opportunities to optimize costs

without compromising service quality.

5. Project Management: If the role involves project management responsibilities, ensure that projects are

delivered on time, within budget, and meet the defined project objectives.

6. Process Improvement: Identify opportunities for process improvement within the technical services

department. Implement changes to streamline workflows, increase efficiency, and reduce service

interruptions.

7. Risk Management: Assess and mitigate technical risks that could impact service delivery. Develop and

maintain disaster recovery and business continuity plans.

Key Performance Indicators (KPIs):
1. Client Satisfaction: Measure and track client satisfaction scores through surveys or feedback mechanisms.

Aim for a high satisfaction rating, and continuously work to improve it.

2. First Contact Resolution (FCR): Monitor and improve the percentage of technical issues resolved on the first

contact with customers. A higher FCR indicates efficiency and customer satisfaction.

3. Response Time: Keep track of response times to customer inquiries or technical issues. Ensure that

responses are timely and within SLA guidelines.

4. Incident Resolution Time: Measure the average time it takes to resolve technical issues. Strive to reduce

this time, which indicates efficient problemsolving.

5. Employee Productivity: Assess the productivity of the technical support team in terms of cases handled per

person, number of issues resolved, and customer feedback. Monitor and improve their performance.

6. SLA Compliance: Track the percentage of service requests and incidents that meet SLAs. Ensure that service

level agreements are consistently met or exceeded.

7. Training and Development: Monitor the training and development of team members. Assess the

completion of training programs, certifications, and their ability to handle diverse technical issues.

8. Cost Savings: Measure and report on costsaving initiatives and their impact on the technical services

budget. Identify areas where cost reductions have been achieved.

Application Question(s):

- Are you available to join immediately?

**Experience**:

- Project Management: 2 years (preferred)

**Location**:

- Dubai (required)


  • Technical Manager

    5 months ago


    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location**: AL KIFAF PROJECT PHASE III (Near Max Metro Station) - Dubai **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You...

  • Technical Manager

    5 months ago


    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location: Al Kifaf** **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and...

  • Technical Manager

    6 months ago


    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location: Al Kifaf** **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and...

  • Technical Manager

    6 months ago


    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Job description** **Designation: Technical Manager** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and construction knowledge to bridge the gap between...


  • Dubai, United Arab Emirates Shunya Ekai Technologies LLC Full time

    **Job Description for Technical Project Manager** Are you a skilled technical project manager with a passion for leading complex projects to successful completion? We are seeking an experienced professional to join our team as a Technical Project Manager. In this role, you will be responsible for overseeing the planning, execution, and delivery of technical...


  • Dubai, United Arab Emirates Jadeer Full time

    **Do you have a talent for managing technical projects and leading teams to success? We need a Technical Project Manager like you!** **About Our Client**: We are hiring for a prominent software company in UAE known for its successful project delivery and innovative solutions. This company is dedicated to managing complex projects and ensuring they are...


  • Dubai, United Arab Emirates Khantech Full time

    As a Technical Project Manager, you will be responsible for overseeing the planning, execution, and delivery our technical projects. This role requires a highly organized individual with excellent communication skills, capable of managing multiple teams and ensuring timely project completion. You will work closely with stakeholders, team leads, and product...


  • Dubai, United Arab Emirates Minerva Project Full time

    **Title**: Technical Support Agent **Reporting To**: Senior Technical Account Manager **Job Type**: Part time **The Role** Minerva's Technical Support team aims to deliver a world-class support experience, ensuring that partners are able to teach effectively and with mínimal disruption on Forum, Minerva's full active learning platform. Support is...


  • Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role **About Us**: Compass Project Consulting is a leading consultancy specializing in delivering exceptional project management solutions across the GCC and beyond. Our expertise spans diverse sectors, and we pride ourselves on driving high-quality outcomes for clients in the construction and built environment. We are looking for an experienced and...


  • Dubai, United Arab Emirates SparksLab Technology Full time

    At **SparksLab Technology**, we are unique technology design consultants in the Middle East region for all your event technology needs. We create state-of-the-art digital immersive experiences with over 25 years of combined event technology industry experience. We imagine, create, and execute all events innovatively. **Key Responsibilities**: - Define...

  • Project Manager

    2 months ago


    Dubai, United Arab Emirates Phoenician Technical Services L.L.C Full time

    Coordinate internal resources and third parties for the flawless execution of projects - Ensure that all projects are delivered on-time, within scope and within budget - Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility - Ensure resource availability and allocation - Develop a detailed project...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role - To lead projects (within your capabilities) from the concept stage through to the operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within the programme, in accordance with the brief and in accordance with authority requirements. - To assist the Senior Project Manager in the delivery of larger...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Budget Home Technical Services Full time

    **Company Overview**: Budget Home Technical Services is a leading contraction & maintenance company dedicated to delivering innovative solutions to our clients. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction. As we continue to expand our operations, we are seeking a highly skilled and motivated Project Manager to...


  • Dubai, United Arab Emirates K4 Technical Services Full time

    **Job Title**: Lead Technical Designer **Company**: K4 Technical Services LLC **Location**: Dubai, UAE **Job Description**: K4 Technical Services LLC is looking for a **Lead Technical Designer** with expertise in interior fit-out design to join our team in Dubai. This role requires strong technical design skills, a collaborative approach, and the ability...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Clear Water Technical Services Full time

    Oversee the Interior/Fit-out activities that take place on the worksite. Managing Interior/Fit-out crew, inspecting ongoing work, ensuring adherence to all Government regulations, arranging for necessary equipment and keeping project costs under budget. - Heavily involved in planning, organizing and controlling deliverables at site. - Responsible for...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates Agora Technical Servises LLC Full time

    As a Project Manager, you will be responsible for overseeing interior fit-out works for our diverse range of projects. You will collaborate closely with our design, procurement, and installation teams to ensure seamless execution of projects, meeting strict deadlines and maintaining the highest standards of quality. **Responsibilities**: Manage the entire...


  • Dubai, United Arab Emirates RELQ TECHNOLOGIES LLC Full time

    We're looking for an experienced Product Development Project Manager for our Agile Teams. You'll interface with everyone from project leads, to team members, to business units as you deliver various simultaneous, project initiatives. What You Will do Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead...

  • Project Manager

    5 months ago


    Dubai, United Arab Emirates JENMARS TECHNICAL SERVICE LLC Full time

    Managing projects within the established scope, schedule and budget while meeting or surpassing standards of quality. - Responsible for entire project management plan including scope, procurement, production, design, communication, cost, time, risk, project human resources, close out etc. - Ensure health and safety measures are strictly followed at site. -...

  • Project Manager

    6 months ago


    Dubai, United Arab Emirates HAUS TECH TECHNICAL SERVICES CONTRACTING L.L.C Full time

    HAUS TECH TECHNICAL SERVICES CONTRACTING L.L.C is a leading contracting company based in Dubai, specializing in providing high-quality technical services for various projects. With a commitment to excellence and a focus on customer satisfaction, we have established ourselves as a trusted name in the industry. **Position Overview**: **Key...

  • Project Manager

    5 months ago


    Dubai, United Arab Emirates Expleo Group Full time

    Übersicht: As a Technical Project Manager at BANK's IT department, you will be responsible for overseeing and managing the execution of technology projects from initiation to delivery. Your role will involve handling project end to end delivery with technical expertise, coordinating cross-functional teams, ensuring project milestones are met, and aligning...