Program Manager, Product Insights

1 week ago

Dubai, United Arab Emirates Uber Full time

**About the Role**

As the Program Manager, Product Insight & Rollout (EMEA Merchant & B2B), you will drive the efficacy of Merchant-facing Digital Experiences in EMEA Community Operations. You will play a crucial role in developing robust products by providing insights about how the product may benefit Merchants in EMEA markets, what product nuances will be necessary to build to realise that value, help prioritize what needs to be built quicker and what can wait, and bring data and market research to back your claims. You'll also be responsible for strengthening (Customer Obsession (CO Product) / Ops / CommOps feedback loops, planning and rolling out products, removing roadblocks for rollout, coordinating rollout tasks across a wide set of teams and scaling the product knowledge in EMEA.

**What You'll Do**:

- Provide market insights to GDX teams to ensure robust CO products are built
- Take full ownership of rolling out developed Merchant & B2B CO products in EMEA including coordinating with cross-functional teams and removing bottlenecks
- Provide regular updates to your leadership on the progress of your goals
- Deliver data driven insights to identify key critical initiatives needed to improve customer experience or to support business needs and market priorities
- Build strong partnership with cross-functional teams that do not directly report to you, but are critical to the success of PIR strategy.

**What You'll Need**:

- Minimum 5 years of experience in technology, consulting, operations, or other agile, project-based environments
- Genuine passion for our users and the need to advocate for their experience, uncovering data to advise customer-oriented decisions
- Strong problem-solving, analytical, and critical thinking skills
- Strong stakeholder management skills and ability to handle pushbacks
- Strong communication and presentation skills
- Strong operational background and a track record of making data-driven decisions
- Familiarity with cutting-edge technologies, especially as it relates to customer service
- Knowledge of Lucidcharts (or equivalent)
- Strong project management skills
- Strong communication skills
- Positive attitude and resilience
- Obsession for delivering great customer experience

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at the least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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