Social Media Moderator
6 months ago
Position Overview:
We are seeking a skilled and enthusiastic Moderator to join our team and handle inquiries from clients. The Moderator will play a vital role in ensuring smooth communication and providing excellent customer service to all Clients.
Key Responsibilities:
Client Communication: Communicate effectively with clients to understand their needs, answer questions, address concerns, and provide guidance throughout the event planning process.
Cross-Selling and Up-Selling: Identify opportunities to recommend additional products/services or upgrades to customers based on their needs and preferences, contributing to revenue growth and customer satisfaction.
Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions, ensuring compliance with regulatory requirements and ethical guidelines.
Team Collaboration: Collaborate with other team members, including sales, marketing, and operations, to share customer insights, coordinate efforts, and provide seamless support across all customer touchpoints.
**Requirements**:
Excellent communication and interpersonal skills.
Strong customer service orientation with the ability to handle inquiries professionally and effectively.
Organizational and multitasking abilities to manage multiple inquiries and tasks simultaneously.
Problem-solving skills to address inquiries and resolve issues promptly and efficiently.
Previous experience in customer service, event planning, or related fields is preferred.
should have basic computer skills
Arabic is preferred
**Benefits**:
Competitive salary and benefits package
Opportunities for professional growth and development
Positive and collaborative work environment
If you are passionate about providing exceptional customer service and thrive in a dynamic event environment, we would love to hear from you. Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this role.
Pay: AED2,000.00 - AED8,000.00 per month
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