Intern - Customer Success

3 weeks ago


Dubai, United Arab Emirates Kitopi Full time

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

Kitopi’s Customer Success team are the bridge between our business and the brands we represent. Need to make sure that every brand that we cook for is absolutely satisfied with our services and is continuously gaining the market’s trust in Kitopi. Constantly reaching out to new and existing brands, super self-motivated and driven, and will always find a way to close the deal.

**What You'll Do**:

- Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention.
- Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development.
- Nourish individual relationships with client partners
- Develop thorough plans to increase brand awareness, sales, customer acquisition, retention and ratings Implement data-driven discounts strategy and develop marketing campaign plans both on the food delivery aggregators and off the aggregators (social media)
- Manage projects and serve as brand ambassador between kitchen managers, supply chain, chefs, marketing, and tech, / product to ensure there's a smooth flow between our kitchens and delivery aggregators

**What We Are Looking For ?**:

- A fresh graduate, ideally with a Growth mindset. Business Development, Sales, and more importantly, Relationship Management are key.
- Passion for Food & Beverage and monitoring market trends.
- Must be based in the UAE with their own resident visa

**So, what does it really mean to work at Kitopi?**

We are constantly striving to make Kitopi the best place to work, in the world by empowering you to be the best version of yourself every single day. Our Kitopi values act as our guiding principles to help ensure that everyone feels safe, included, and as they belong.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe that will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.



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