Manager Business Development
2 months ago
**Job***: Retail Banking
**Primary Location***: Africa & Middle East-United Arab Emirates-Dubai
**Schedule***: Full-time
**Employee Status***: Permanent
**Posting Date***: 04/Apr/2023, 3:57:05 AM
**Unposting Date***: 11/Apr/2023, 5:59:00 PM
**The Role Responsibilities**
- The Credit Cards business in Standard Chartered Bank UAE is a growing business line with core focus on customer growth and customer value proposition.
- This role will work with the Business Head to identify opportunities for customer growth, work with partners for the execution of the defined customer acquisition strategy and sign-up alliances for better offers and card benefits for our customers.
- This role will require working extensively with sales agencies and prominent merchants in UAE.
**Strategy**
This role will be responsible for:
- Execution of the third-party sales process and to ensure that the framework is being followed in line with the design.
- Build credit card merchant alliances to offer better value to the customers - this will involve reaching out to relevant merchants, finalize the construct of the agreement and onboard these alliances in line with the internal processes.
**Business**
The key responsibilities of this role include:
- Deployment of required headcount across sales channels
- Maintaining the sales productivity at an acceptable level
- Expected product mix for new credit cards acquisition
- Periodic review of the payout structure to ensure that it is in line with the business strategy
- Sales governance, ensure that sales do’s and don’ts are being followed
- Work with sales partners to identify additional opportunities
- Identify, onboard, grow, drive profitability with third party sales channels.
- Assess all TPSAs to ensure required standards are met, including tactical measures to expand, contract, offboard agencies
- Constantly evolve KPIs that are aligned to strategic business objectives
- Identify list of companies where TPS can source business from and continuously find ways that open opportunities for acquisition
- Establish avenues for profitable alliances that can help balance build
- Sign up new merchant alliances and renewal of existing offers in line with the business strategy
- Work with Marketing and Product to promote credit card offers to customer base & prospects
- Management of feedback / issues / complaints from sales and merchant offers perspective
**Processes**
- Responsible for executing the third-party sales process and ensure that the framework is being used in line with the design. In addition to this, this role will be responsible to build credit card merchant alliances to offer better value to the customers - this will involve reaching out to relevant merchants, finalize the construct of the agreement and onboard these alliances in line with the internal processes.
**People and Talent**
- Work with relevant stakeholders across the organization to deliver on business objectives
**Risk Management**
- The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Good knowledge groups policies, standards, local regulations and legislations
**Key stakeholders**
The internal stakeholders include
- Risk management
- Operations
- Marketing
- Retail Analytics
- Legal and
- Compliance
The external stakeholders include
- Third party sales agencies and
- Key merchants for relevant alliances.
**Other Responsibilities**
- Support in the digitization of customer onboarding journey
- Educate clients on the use of digital channels
- University Graduate
- Relevant experience in sales and relationship management, merchant alliances
- Demonstrated ability in sales management
- Strong communication and negotiation skills with the ability to influence outcomes
- Networking ability to manage interdepartmental deliverables
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
- Good understanding of the business environment in UAE
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