Technical Consultant

6 months ago


Dubai, United Arab Emirates Gravity Group Ind LLC Full time

**Role Summary**:
Is responsible for providing pre-sales and post-sales technical support. Manages the technical as realization of projects in order to fulfill customer requirements. Primary technical interface with Gravity Group customers.

**Main Accountabilities**:
1) Technical Assistance
- Propose solution strategy, implement solution plan, and consulting customers at all levels to understand the defined business requirements.
- Provides technical assistance to the internal teams and customers to develop the required products and to configure/test/validate the products.
- Prepares technical specification documentation.
- Align with Vendors to develop the required products and to configure/test/validate the products.
- Keep up to date about the technology and products.

2) Project Management
- Meets with clients in order to communicate timelines and inquiries.
- Analyzes client’s requirement and translates them into technical specifications.
- Briefs the team regarding the task-list, deliverables, and timelines as per the client’s requirement.

3) Troubleshooting
- Coordinates with the team for the technical investigation and problem resolution.

**Educational Requirements**:

- BA in Computer science; certificate in project management and business analysis is a plus.

**Experience, Knowledge & Technical Skills**:

- 2 - 3 years’ experience in the smart card industry
- Experience in Software development, app/system integration
- Technical Product Knowledge

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have experience in Software development, app/system integration?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Smart Card Industry: 2 years (required)


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