Store General Manager

4 weeks ago

UAE, United Arab Emirates Alshaya Full time

**Job no**: 3865894

**Location**: UAE

Dubai Mall

**P.F. Chang's**

P.F. Chang's, an American restaurant chain serving American-Chinese cuisine, is committed to providing you with an exceptional dining experience every time you walk through our doors. Each dish on the menu is prepared using the freshest and highest quality ingredients and the dining experience is stylish, upbeat and comfortable. Joining PF Changs means becoming part of, and adding value to, a team that is committed to doing everything possible to providing an optimal dining experience for our guests.

If you have a strong background in hospitality or F&B management and want to increase the size and scope of your role then managing one of our large scale restaurants could be the opportunity for you.

With the support and development of your brand team and Alshaya's learning and development programmes, you may then be ready for the move to Area Manager.

With teams of 150+ people this role requires a manager with excellent people management, problem solving and planning skills.

You will be forward-thinking and able to deliver results with a passion for leading large teams to deliver excellent customer service.

Alshaya is an award-winning retail franchise company and at the forefront of this customer-focused business are the store leadership teams.

Working for Alshaya gives you the support to grow your career through ongoing learning and development whilst working for a well-known retail brand.

**Role Profile**:
Responsible for managing the day-to-day operations of the store; following company policies and procedures; ensuring that sales, profitability, and customer service targets are met; and that the most suitable products and services are available to the customer. The focus of the General Manager’s job is to improve the Company’s performance and ensure business growth. To accomplish this goal, The General Manager will work toward increasing the Store’s market share by exploiting opportunities to maximize sales and profitability, and by increasing customer satisfaction.

**key Performance Area**:

- Manage a team within one’s own area of responsibility.
- Identify and prioritize business needs to strategically schedule self and employees.
- Manage retention by hiring, and motivating quality Employees.
- Coach, mentor, develop and train the team
- Recognize and recommend training needs where necessary and recommend high-performing individuals for succession planning; supporting where required.
- Conduct performance appraisals and team meetings.
- Develop internal and external relationships and liaise with key areas to benefit the Business.
- Ensure effective, open, and transparent communication at all times.
- Respond to customer inquiries, concerns, and complaints and act accordingly to resolve them in a timely manner.
- Maintain internal processes to ensure quality and continuity of standards.
- Prepare and submit reports as requested and actively attend meetings
- Ensure that standards for quality, customer service, health and safety, and food hygiene are met and maintain a safe working environment.
- Develop and implement systems and procedures in compliance with company policy and procedure and local labor law.
- Conscientiously strive to meet or exceed budgetary goals, and understand how to achieve increased sales while maintaining expense controls.
- implement and monitor the effectiveness of inventory and cash controls procedures

**Experience**:

- 5+ years of Casual dining / Fine dining experience as Restaurant general manager / Operations Manager / Area Manager of high-volume.

**About Us**:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

**Advertised**: 18 Jan 2023 Arabian Standard Time
**Application close**: 17 Feb 20

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