Reservation Agent/customer Service

7 months ago

Dubai, United Arab Emirates Bhavan Vacation Homes Full time

We are looking for a Revenue Manager with 3 years experience in Hospitality Business to join our growing and developing Holiday & Short Term Rentals team. We are seeking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.

They plan, approve, and supervise the deployment of systems and processes to manage and analyze financial data and other records. Oversee the process of collecting and organizing analytical data related to an organization's revenue, sales, and other financial activities.

Roles and Responsibilities
- Ensure all reservations are processed in a pleasant, professional, and efficient manner
- Build an offline relationship with travel agents, concierge companies, influencers, and other potential lead generators for our Dubai properties.
- Quote available rates to maximize room revenue according to Company standards
- Contribute to the offline monthly sales budget for these properties.
- Enter reservations into the database according to standard operating procedures
- Ensure the company is visible with all the large travel agents in Dubai and other major cities.
- Maintain accurate files and reports
- Book reservations and add-on sales by closing lead opportunities
- Monitoring inventory for sales, rentals, and renewals
- Mentor and manage the team to achieve quarterly targets.
- Supervise, Improve and Implement the end-to-end Sales Process.
- Improve efficiencies on key metrics.
- Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
- Developing and implementing a sales plan to drive external growth. This will include contacting the right divisions/contacts.
- Assembling/presenting management proposals to third party owners and negotiating management contracts.
- Proactively building a portfolio of short-term properties
- Bringing on a (minimum) of 5 properties per month
- Calling landlords from Reapit, Dubizzle and database sheets
- Dealing with referrals from internal agents
- Meeting with landlords to get agreements signed
- Preparing and sending financial projections to landlords
- Ensuring the property is ready for handover

**Role requirements**:

- Minimum 3 years’ experience relevant experience
- Experience in Dubai preferred
- Experience and knowledge of the Dubai Real Estate market is preferred
- Meeting sales goals
- Closing skills
- Prospecting skills
- Strong negotiation and consultative sales skills
- Proven experience improving customer satisfaction
- Excellent communication skills, with a high proficiency in English

**What we offer**:

- Competitive salary
- Employment visa
- Healthcare insurance
- Guaranteed leads and database to contact
- Admin support
- In-haus trainer
- Fun working environment
- Eligibility for Incentives

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 per month

Ability to commute/relocate:

- Holiday Home Supervisor: 3 years (required)

**Language**:

- English

**Salary**: Up to AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

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