Supervisor Housekeeping
3 weeks ago
**Functional Accountabilities**
- Monitor and ensures housekeeping staff reports for duty punctually, well-groomed and wearing the correct uniform and name badge
- Provide courteous and professional service at all times
- Constant monitoring of the service standards of the housekeeping staff in designated areas
- Communicate new or amended procedures to relevant departments/staff in a timely manner
- Develop deep cleaning schedules and ensures that they are executed/monitored
- Relieve in supervisory capacity when required
- Ensure DAMAC Hotels & Resorts values are put into practice in our daily work activities
- Liaise with Engineering to ensure all equipment are in good order and that all repairs are carried out in a timely manner
- Maintains intuitive relation with other departments in order to ensure that guests receive the best possible service at all times
- Understands and is aware of all fire and safety procedures
- Ensure safety standards are adhered to in all assigned areas
- Ensure all keys are handled in a secure manner
- Control department’s forms and records according to the document control procedures
- Communicate and ensure that the departmental performance plan is understood by all HK Staff.
- Conduct training and re-training of HK Staff in accordance with DHRM training policy
- Evaluate standard operating procedures and suggest improvement
- Ensure cleanliness and good maintenance of all housekeeping equipment. Schedule necessary preventive maintenance in a timely manner
- To have in-depth knowledge about Hotel and its facilities
- Attends departmental meetings that require housekeeping representation
- To carry out any other duties as requested by the Management
- Assist in the training of the HK staff within the department ensuring that they have the necessary skills to perform their duties with maximum efficiency
- Supervise the HK Staff within the department ensuring that the correct standards are followed and methods of service deliveries are maintained
- Ensure that housekeeping HK Staff exercise proper discipline and courtesy in attending to guest needs and provide regular feedback to them
- Maintained and control the consumption of cleaning materials and manage the stock level of cleaning supplies
**Experience and Technical Knowledge**
- Minimum of 2 year experience in a similar capacity
- Has hotel apartments background
- Knowledgeable in use of Cleaning Chemicals
- Knowledgeable in use of Cleaning Machineries
- Knowledgeable in Linen & Towels
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