Customer Service Agent

2 months ago


Dubai, United Arab Emirates Noorka Full time

**What you will be doing**
- Protect our customer’s time by adhering to operational SLAs
- Provide exceptional customer service by adhering to our rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate our customer’s feedback to senior management and relevant teams
- Contribute and make a meaningful impact on our customers’ experiences with our service and help us continue to grow as a company

**Requirements**:
***
Must-have:

- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- The ability to thrive in a fast-paced high volume contact center
- Fluency in both spoken and written English
- Flexibility, to be able to do shift work including nights and weekends, in the office
- Technically proficient

**Nice to have**:

- Additional languages
- French, German, Spanish, Arabic, Chinese
- Experience in a call centre

**What we Offer**
- Competitive salary and equity package
- Monthly credit for journeys with Wheely
- Private health insurance
- Professional development subsidies
- Language allowance for desirable languages
- Lunch allowance
- Best-in-class equipment



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