Customer Service

3 weeks ago


Dubai, United Arab Emirates Segrex Development Full time

**About the company**:
**Segrex Development** is the company specialized in the implementation of turnkey development projects. “Made by people for people” is the main philosophy embedded at every stage of work.

**Segrex Development** is part of diversified group of companies operating in UAE since 1995.

We provide professional development and design services to investors using our own and borrowed funds. We build and design honestly, openly, considering all important details for comfortable and quality living. Today **Segrex Development**is running several projects with the participation of investors and developers, where we take over the entire project implementation cycle from the selection of a land plot and the formation of the product concept to construction and sales management.

**About the role**:
We are seeking a detail-oriented and highly organized Customer Service & Accountant Receivables to join our team. As a Customer Service & Accountant Receivables you will play a crucial role in the customer service and accounting receivable operations of our organization. The Accountant Receivables/Customer Service is responsible for managing and processing all receivables from customers, ensuring timely collections, and providing exemplary customer service related to billing inquiries, payment arrangements, and other related matters.

**Responsibilities**:

- **1.**_ _**Payment Follow-ups and Collections**:_
- Coordinate with the sales and property management teams to ensure customers are consistently informed of their payment due dates.
- Handle any disputes or discrepancies that arise during the payment process.
- Record payment promises and track their fulfillment.
- Initiate and oversee the collections process on delinquent accounts, involving legal teams if necessary.
- Offer payment plans or solutions for clients facing financial difficulties, ensuring company interests are protected.

**2.** _**Account Receivables Management**:_
- Record, verify, and reconcile transactions (all type of payments, receipts and invoices).
- Monitor customer account details for non-payments, delayed payments, and other irregularities.
- Process and generate financial statements and reports detailing accounts receivable status.
- Collaborate with the sales and finance team to ensure all sales and transactions are recorded promptly.
- **3.**_ _**Customer Service**:_
- Process SPAs, Bookings and other sale related documents.
- Maintain filings.
- Maintain smooth and accurate data exchange between accounts and sales departments.
- Address and resolve client inquiries regarding their bills, payment terms, and other related questions on timely basis.
- Maintain a high level of professionalism and patience when addressing customer concerns.
- **4.**_ _**Reporting**:_
- Regularly report on aged receivables, payment promises, and any potential bad debt or collection issues.
- Report on sale status per property and per client
- Collaborate with the finance team to forecast future receivables and cash flow.

**Requirements**:

- **1.**_ _**Skills**:_
- **Accounting & Financial Knowledge**: understanding of basic accounting principles, especially as they relate to accounts receivable.
- **Software Proficiency**: QuickBooks, First Bit and Bitrix, as well as Microsoft Office Suite, particularly Excel. **Mandatory experience with First Bit required.**
- **Data Analysis**: ability to analyze financial data to draw conclusions, forecast, and make recommendations.
- **Reporting**: experience in generating and interpreting financial reports, aged receivables summaries, and other related reports.
- **Regulatory Knowledge**: awareness of legal regulations related to debt collection, property sales, and any other industry-specific requirements.
- **Mathematical Skills**: strong numeracy for handling invoices, payments, and reconciliations.
- **Communication**: ability to communicate complex financial matters clearly to clients and colleagues.
- **Customer Service**: patience and professionalism when dealing with clients' inquiries and concerns.
- **Negotiation Skills**: particularly important when trying to settle disputes or secure payments.
- **Attention to Detail**: ensuring all financial documents and customer correspondences are accurate.
- **Problem Solving**: ability to address and resolve discrepancies or disputes in a constructive manner.
- **Time Management**: handling various tasks, from communicating with clients to preparing reports, requires efficient time management.
- **Adaptability**: being flexible in dealing with different types of clients or unexpected challenges.
- **Interpersonal skills**: Building good relationships with both internal teams and external clients.
- **2.**_ _**Qualifications and Experience**:_
- Bachelor’s degree in Finance or Accounting is required. MBA is preferred.
- 5+ years UAE experience in accounts receivables with a focus on payment collection.
- 2+ years experience within a real estate


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