Program Manager

2 weeks ago


Dubai, United Arab Emirates Amazon Middle East and NA FZ Full time

Bachelor degree in Economics, Management, Data science, Engineering or related fields
- 8 years+ of professional experience in program or product management, and/or business consulting
- Demonstrated analytical ability, either in professional experience (data analysis) or education
- Experience working cross-functionally and with multiple stakeholders
- Track record of implementing org process improvements to drive speed, quality and/or results for a variety of disciplines
- Demonstrated ability in root cause analysis, problem solving and project management skills
- Excellent written and oral communication; able to express thoughts logically and concisely

Job summary
MENA Retail team is looking for a customer centric Program Manager to lead the Retail Selection Program (United Arab Emirates and Saudi Arabia). This person will own all the initiatives and projects aimed to speed up selection addition and conversion across the funnel. The role will be based in Dubai or Riyadh.

To be successful in this role you must have strong stake holder and people manager capabilities and superior analytical, problem-solving and project management skills. Operating in a fast-moving and sometimes ambiguous environment, and taking full control and responsibility for achieving business objectives. In this role you will:

- Being responsible of all projects and initiatives aim to speed up selection addition and conversion
- Fully own selection goals across KSA and AE (setting, tracking and owning them)
- Interact with leaders across business organization, support and technical teams to develop selection initiatives
- Identify selection growth opportunities and build the programs and required processes to realize them
- Transform customer insights into projects, features and processes that increase and diversify the selection of products offered by Retail
- Establish and track selection growth goals, the supporting business metrics and success indicators
- Develop an evaluation method to assess program strengths and identify areas for improvement
- Analyze data, interpret reports and information, and publish recommendations and action plans for stakeholders
- Identify drivers of business problems and trends at their root and implement scalable solutions to resolve them
- MBA or Master’s Degree in a related field
- 5+ years of e-commerce, and/or retail industry experience
- Excellent organization skills with the ability to manage heavy workloads and multiple tasks
- Ability to challenge status quo, recommend innovative solutions, influence without authority, and think proactively



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