Telesales Agent
2 weeks ago
**Role Overview.**
The Customer Service representative will be providing administrative and telesales support to our e-commerce customers in Arabic and English.
Salary is between 3.5 K and 4K + commission.
**Work Nature**.
You will be working with a team of three Customer Service Executives.
The role is based in HO, working 6 days a week.
**Role Responsibilities**
- TeleSales and Call Center
You will be generating leads through marketing the companies' products to prospect customers via phone calls.
You will manage new customer’s account, and promptly resolve customer complaints.
- Customer Engagement
You will also be responsible to manage interactions on our social media platform.
- ERP Entry & Reports
You will be using systems like Shopify and Middleware to record data and maintain entries.
- Operations
You will liaise with your manager and the rest of the Operations team to ensure adequate product stock.
You will be communicating with Operations Team for delivery of products and will escalate matters to your manager should it be required.
**Required Qualifications**:
- Bachelor's Degree
- Experience of (2) years within TeleSales is required
- Excellent communication skills in English & Arabic
- Experience with Middleware and Shopify system is an advantage
**Job Types**: Full-time, Contract, Permanent
**Salary**: From AED3,500.00 per month
Application Question(s):
- What is your expected salary?
**Education**:
- Bachelor's (required)
**Experience**:
- TeleSales / Call Center: 2 years (required)
**Language**:
- Arabic (required)
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