Hospitality Hostess

5 months ago


Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

Position**:Hospitality Hostess**

Job Location**:Abu Dhabi**

**Job Summary**

The Hostess is generally the one in charge of welcoming and greeting guests as they walk into the facility. Hostesses are usually the first point of contact between the resort and its guests and in charge of carrying out all necessary tasks related to the front desk.

**Duties & Responsibilities**
- Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have
- Seating guests at tables or in waiting areas, ensure that guests needs and desires are met
- Engaging with guests to ensure they're happy with all the services provided by the resort
- Have a good knowledge of the whole services provided by the resort
- Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs
- Coordinate with head chefs, maintenance, transportation, and security managers
- Ensure that lobby area is tidy and presentable
- Provide helpful and inviting environment for guests and constantly remind servers of guests waiting
- Ensure and coordinate any maintenance related to the resort facility
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the resort’s policies and procedures and service standards and have full knowledge of the resort’s facilities, products and services, offers, amenities, events, etc.
- Address complaints and go the extra mile to make sure our guests are satisfied; handles guest complaints and escalate to manager if needed
- Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns
- Conducts all of the above in accordance with the resort’s policy
- Bid farewell and invite guests for future visits in accordance with the established standards

**Minimum Qualifications & Experience**:

- Bachelor’s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience
- Minimum 3 years’ UAE experience in Hospitality and / or sports facilities environment, gained in a similar role, with a proven track record in hotel related industries is preferred
- Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club with both Membership and Public access in a similar role
- Should be a customer-oriented individual with a good knowledge of hospitality industry standards
- Excellent written and oral communication skills
- Outstanding organizational and interpersonal skills
- Exceptional time-management skills
- Female preferred
- Working hours will be the same with hotel (morning & evening shift)

**Salary**: AED5,500.00 - AED6,900.00 per month

Application Question(s):

- Are you Female?

**Education**:

- Bachelor's (required)

**Experience**:

- Hospitality: 3 years (required)
- Hostess: 3 years (required)


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