Insurance Technical Manager

3 weeks ago

Dubai, United Arab Emirates United Insurance Brokers (Dubai) LLC Full time

**UIB JOB PROFILE. Ref**

**Job Title**: Insurance Technical Manager

**Reports to**:Chief Executive Officer

**Overall role**:

- To perform client or prospective client insurance policy audits / gap analysis / risk profiling that include the provision of comments and recommendations in a report form.
- Build a risk profile for a company with varying business lines and then design a risk transfer insurance programme to mitigate and/or eliminate those risks.
- To pro-actively drive the establishment of a client’s Contractual Risk Management practice and to provide Contractual Risk Management consultative services to clients.
- To provide specialist input to the internal Risk Management process and practice and thus enable development and improvement to Best Business Practices/Business Operations.
- Broad range of insurance knowledge encompassing various classes of insurance with an emphasis on Material Damage covers including but not limited to Operational and

Construction risks and Casualty lines including but not limited to Professional Indemnity
- To be responsible for the profitable provision of a comprehensive insurance programme placement for clients and the total servicing of these client accounts. Meeting the clients’ needs, maintaining their loyalty, encouraging programme renewal, and encouraging business growth.
- To assist with developing and producing new business both regionally and internationally including, but not limited to, by way of responding to tenders and/or reviewing prospective client’s insurance programmes.

**Key Accountabilities**:
**Account Strategy**

Develop overall account strategies, plan and co-ordinate renewal strategies and direct activities for existing clients

Produce strategy/proposals for new clients including review of programme, analyze data and produce reports / presentations making recommendations for change

1

**UIB JOB PROFILE. Ref**

**Marketing/Business Development**
Actively develop new risk consultancy and insurance business and grow existing business

**Placing Strategy and Supervision**

Determine the optimum strategy and structure for placing a risk. Market, monitor, supervise and guide placements on a day-to-day basis from start to finish.

**Account Servicing and Development**
Manage client requirements and expectations in accordance with the terms of appointment.

**Account Profitability**
Achieve optimum profitability on individual client accounts

**Account Reporting**
Monitor and report developments, trends and any issues in client relationships.

**Client Education**
Educate clients and manage their expectations through market, insurance and sector briefings.

**File Management**
Set-up, co-ordinate and manage client and placement records

**Competence Indicators**
- Develops an insurance programme to meet the client’s needs and preferences with a placing structure that is appropriate to the client’s operations; exposures and risk transfer goals
- Ensures all placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual and Market Reform
- Ensures placement submissions are in accordance with Contract Certainty Code of Practice
- Ensures market presentations secure best possible terms for the client, with full material disclosure
- Manages client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage business growth
- Optimizes account profitability through client negotiation, efficient use of resources and account development.
- Manages client expectations and requirements in terms of risk management consulting
- Ensures agreed payment terms, Premium Payment Warranties (PPW) etc. are met through credit control
- Responds timely and accurately to client and underwriter queries.
- Ensures clients receive a quality of service that adds value.
- Receives no justified client complaints over provision of service
- Investigates and resolves complaints and service failures
- Achieves retention targets through planned and coordinated account renewal process
- Identifies and develops opportunities for account development to meet the client’s requirements
- Ensures that correspondence, documents, statistics etc. are retained on file in accordance with BPM and internal procedures

2

**UIB JOB PROFILE. Ref**

**Supervisory Responsibility: Direct Reports**

Reports to the CEO & Managing Director

**Internal Relationships**

CEO / Managing Director, Directors, brokers, technical/claims /accounts functions

**External Relationships**

Clients including C-suites, risk/insurance managers, project directors, commercial managers,
Underwriters, Claims handlers / managers, loss adjusters etc.

**Desirable Experience**

Local and international market experience in either broking or underwriting; account servicing with exposure to large international corporations; technical insurance and business production.
E

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