Branch Supervisor
3 days ago
**Job Role**
1.1 As the Branch/Kiosk Supervisor you will be responsible for the day to day successful running of the Company’s Branch and/or Kiosk(s) and motivating all Branch & Kiosk staff to achieve the retail targets. Development of new Branch/Kiosk opportunities such as product marketing development, customer service and operational improvement, what will enhance the customer’s expectations in line with the retail strategy. Help to develop & implement business targets to raise Branch/Kiosk traffic, to optimize store profitability and improve the customers experience in line with the retail strategy;
1.2 As the Branch/Kiosk Supervisor you will be encourage and support employees, making sure that company standards are met. Supervisor directs the employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Supervisors act as quality improvers, ensuring customer satisfaction through training employees properly and adhering to company policy.
**2.0 RESPONSIBILITIES**
2.1 Interviewing, selecting, training staff as well as new employees, supervising, counseling and disciplining staff, developing personal growth opportunities;
2.2 Supervising the Branch/Kiosk during duty periods to ensure that all Katrina Sweets standards and steps of service are met through all customers interactions;
2.3 Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards;
2.4 Organize workflow and ensure that employees understand their duties or delegated tasks;
2.5 Observe performance and encourage improvement where necessary;
2.6 Communicate with customers and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information;
2.7 Pass on information from upper management to employees and vice versa;
2.8 Remain calm and alert, especially during emergency situation and/or heavy Branch/Kiosk activity, serving as a role model for the staff;
2.9 Maintains safe and healthy work environment by establishing and enforcing organization standards;
2.10 Ensuring that proper opening and closing functions are being completed each shift;
2.11 Ensure all daily and monthly reports are detailed and submitted in a timely matter;
2.12 Ensure adherence to company policies and procedures and undertake disciplinary actions if a need arises;
2.13 Prepare work schedules, assigning and monitoring work, implementing productivity standards and review inventory and sales records.
2.14 Manage the cleaning of the Branch/Kiosk and the organization of the shelves.
2.15 Make sure that items are properly displayed, arranged by categories, without gaps, and with no dirties, or finger prints, or cracks on items.
2.16 Ensure control over expiry date of products and check the inventories in the stockroom to ensure that none of the items are beyond their sell-by date.
2.17 Make sure the home delivery process from shop & kiosk is going without interruptions, product damages on client sides, and by involving all acceptable platforms.
2.18 Make a reporting over home deliveries at the end of every month.
2.19 Propose to central office regular sales promotions for approval in the shop and ensure its performance and reporting. Ensure samples are available for clients.
2.20 Ensure welcome ambience (music, TV, happy ambience) at the shop and smiling attitude at kiosk to keep improving the image of the shop & kiosk and of the brand.
2.21 Getting feedback from customers and report on a monthly basis. providing help and advice to customers using our company products or services;
2.23 Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
2.24 Handling and teaching branch staff how to handle customer complaints or any major incidents, such as a security or product issue;
2.25 Issuing and teaching branch staff how to make refunds or compensation to customers where applicable;
2.26 Keeping accurate records of discussions or correspondence with customers for dispute scenarios and teaching branch staff how to make it;
2.27 Analyzing statistics or other data to determine the level of customer service our company is providing and provide suggestions to central office how to improve it;
2.28 Providing written information for customers in a corporate and gentle manner, often involving use of computer software;
2.29 Writing reports analyzing the customer service that our company provides and provide suggestions how to improve it;
2.30 Developing feedback or complaints procedures for customers to use;
2.31 Regularly (not less than 1 time per 6 months) proposing improvements of customer service procedures, policies and standards for our company or department to central office;
2.32 Participating in meetings with other managers to discuss possible improvements to customer service;
2.33 Being invo
-
Branch Supervisor
7 months ago
Dubai, United Arab Emirates Evercoz Group Of Companies Full time**Responsibilities for branch supervisor** - Responsible for hiring, coaching and performance appraisals - This position is responsible for staffing, training, work assignments and performance management of Clinical Specialist and Coordinators at Metro Branches - There are currently 5 Metro Branches and also deployed staff that cover at Hastings clinic 2...
-
Branch Supervisor
3 months ago
Dubai, United Arab Emirates The Loft Fifth Avenue Hair & Beauty Salon Full timeAs a **Branch Supervisor** you will oversee the daily operations of the salon, ensuring smooth functioning and exceptional customer service. Your responsibilities will include to manage staff schedules, training, and resolving conflicts, as well as maintaining cleanliness, safety, and compliance with health regulations. You will also be responsible for...
-
Branch Supervisor with Exchange House
2 weeks ago
Dubai, United Arab Emirates Mesrkanloo International Exchange Full timeProven experience Branch Supervisor position in Money Exchange - excellent verbal communication skills - business management skills - customer service skills - the ability to sell products and services - leadership skills - To be thorough and pay attention to detail Responsibility: - The Branch Supervisor is an experienced, mature employee who has a good...
-
Branch Supervisor
4 months ago
Dubai, United Arab Emirates AL FARAH GOURMETFOOD STORE Full time**URGENT HIRING.** Al Farah Gourmet Restaurant & Butchery - Dubai looking for **Branch Supervisor.** **Requirements**: - Arabic Nationality Only. - Male Only. - Experience is a must, minimum 3 years of F&B Industry. - Languages: Arabic & English. - With own visa is advantage. Location: Umm Suqeim 2, Jumeirah, Dubai **Job Types**: Full-time,...
-
Branch Supervisor
2 weeks ago
Dubai, United Arab Emirates Mesrkanloo International Exchange Full timeThe Branch Supervisor is an experienced, mature employee who has a good knowledge of the branch operations and services. - The Branch Supervisor will have the same responsibilities as a cashier in the day-to-day operations but will be able to supervise the staff and operations of the branch in the absence of a Branch Manager. - Supervise the staff and branch...
-
Branch Supervisor
7 months ago
Dubai, United Arab Emirates Katrinasweets & Confectionery, Mirdiff Full time**Duties & Responsibilities**: **Stores Operation**: - Interviewing, selecting, training staff as well as new employees, supervising, counseling and disciplining staff, developing personal growth opportunities; - Will be responsible for efficient stores work to maximize incomes and minimize their expenses. - Solve risen problems and make decisions at...
-
Require Branch Manager and Supervisor
5 days ago
Dubai, United Arab Emirates AlRais Support Building Maintenance LLC Full time**Require Branch Manager and Supervisor** **Any Nationality** Qualification: Bachelors Degree **Salary**: AED4,000.00 - AED5,000.00 per month **Experience**: - relevant: 4 years (preferred)
-
Branch Supervisor
4 days ago
Dubai, United Arab Emirates Mr Brisket Restaurant LLC Full timeJob description Position Title: Branch Supervisor Employment Type: Full Time **Salary**: to be discussed Job location: Dubai UAE Job Role: - Oversee all front and back of the house restaurant operations - Manage customer satisfaction, meet and greet customers, and establishes relations - Ensure customer satisfaction through promoting excellent service;...
-
Branch Relations Executive
2 weeks ago
Dubai, United Arab Emirates ZECARE Full timePermanent- Dubai**_Job Responsibilities:_**: - _Approve all banking related transactions such as opening accounts, depositing-withdrawals, and supervising cash in safes._ - _Verify payment invoices, petty cash slips. and all types of payment items and reconcile daily receipts and payments_ - _Check the documents and sign the transfer registration kit with...
-
Branch Supervisor
7 months ago
Dubai, United Arab Emirates Bin Yaber Driving Institute Full timeManage all branches Handle branch staff Increase sales in branches **Job Types**: Full-time, Permanent Application Question(s): - How many branches were you managing?
-
Branch Supervisor
7 months ago
Dubai, United Arab Emirates Al Rostamani International Exchange LLC Full timeEvery employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...
-
Branch Manager
3 months ago
Dubai, United Arab Emirates THE LOFT 5th AVENUE Full timeThe Loft 5th avenue is a prestigious and well-established company known for delivering exceptional beauty services to our valued clients. We take pride in our skilled team and commitment to providing a luxurious experience. As we continue to grow, we are seeking a motivated and experienced Branch Manager / Branch Supervisor to join our team and contribute to...
-
Branch Incharge
4 months ago
Dubai, United Arab Emirates Athiya Global Travel and Tourism Full timePurpose - Recruiting, Training and developing a team of Travel Specialists. To Create and Execute Business Plans, Maximizing branch profitability, Management and development of products and team, deliver exceptional customer service to maximize sales and overall profitability, ensuring the branch runs efficiently and effectively in line with company...
-
Branch Supervisor
5 months ago
Dubai, United Arab Emirates The Juice Beauty Full timeFemale Branch Supervisor Maintenance follow up in coordination with the Area Manager. Communicating with maintenance department and assure the completion of maintenance cycle and report back to Area manager. Responsible for handling with care and securing the vault keys. Check the stock room and the space allocation to ensure Safety regulations. Perform...
-
Operations Manager for Abu Dhabi Branches
2 days ago
Dubai, United Arab Emirates HRAVAILABLE Full timeArabic speaker - will be overlooking over the whole work process in the existing AD based branches; checking on the teachers performance and classes attendance; making sure targets are reached by the sales team of each branch - Experience: Supervisor in the retail industry or Education Domain **Salary**: AED8,000.00 - AED12,000.00 per month
-
Branch Supervisor
7 months ago
Dubai, United Arab Emirates SUSANS BAKING CO. Full time**Main Responsibilities and Duties**: - Ensures that entire F&B service operation is providing satisfactory products and services and positively affects the group reputation and image as a market leader amongst our competitor set. - Drives revenues, profits, productivity and manages with the focus of being a brand and market leader in the market the company...
-
Branch Agency Executive
6 days ago
Dubai, United Arab Emirates ZC CONSULTING, UNIPESSOAL LDA Full timeBRANCH AGENCY EXECUTIVE**_Job Description:_** - Carry out the necessary actions to optimize all the operations that it supervises or coordinates._ - Responsible for the automation parameters defined by the Company_ - Management of compliance indicators_ - Supervise compliance with the procedures of the area according to the policies established by the...
-
Exchange House Supervisor
15 hours ago
Dubai, United Arab Emirates Mesrkanloo International Exchange Full timeThe Branch Supervisor is an experienced, mature employee who has a good knowledge of the branch operations and services. - The Branch Supervisor will have the same responsibilities as a cashier in the day-to-day operations but will be able to supervise the staff and operations of the branch in the absence of a Branch Manager. - Supervise the staff and branch...
-
Branch Supervisor
7 months ago
Dubai, United Arab Emirates Katrinasweets & Confectionery, Mirdiff Full time**Duties & Responsibilities**: **Stores Operation**: - Interviewing, selecting, training staff as well as new employees, supervising, counseling and disciplining staff, developing personal growth opportunities; - Will be responsible for efficient stores work to maximize incomes and minimize their expenses. - Solve risen problems and make decisions at...
-
Restaurant Supervisor
4 months ago
Dubai, United Arab Emirates Feras Sweets Full timeWe are urgently in need of **Restaurant Supervisor** who is willing to be based in our Dubai and other Branches. - with minimum of 2 years working experience in the same field-Food industry. - preferably with good training/certificates as Supervisor. - can join immediately. - hardworking and able to do multi-task.