Service Coordinator
3 weeks ago
**Position Overview**:
A Service Coordinator in the automotive industry ensures efficient coordination of vehicle servicing activities while delivering exceptional customer service. This role involves managing customer inquiries, scheduling vehicle maintenance and repair appointments, and supporting technicians to ensure timely and high-quality service delivery. The Service Coordinator acts as a liaison between customers and the service team, ensuring satisfaction and operational excellence.
**Key Responsibilities**:
- **Customer Support**:
- Greet customers and handle inquiries regarding vehicle servicing, repair, or maintenance.
- Explain services, costs, and timelines to customers clearly and professionally.
- Address and resolve customer complaints or escalate them to the service manager when necessary.
- **Service Scheduling and Coordination**:
- Schedule vehicle servicing appointments based on technician availability and customer preferences.
- Assign service jobs to technicians, ensuring optimal utilization of skills and resources.
- Monitor service timelines and keep customers updated on the progress of their vehicles.
- **Administrative Tasks**:
- Maintain accurate records of service histories, customer details, and vehicle information.
- Prepare job cards, service estimates, invoices, and warranties as required.
- Manage warranty claims and communicate with manufacturers or suppliers when needed.
- **Technical and Team Support**:
- Ensure technicians have access to necessary tools, parts, and documentation for each job.
- Communicate clearly with technicians about specific customer requests or concerns.
- Assist in diagnosing vehicle issues based on customer descriptions when necessary.
- **Inventory and Parts Management**:
- Track inventory of spare parts, tools, and consumables to ensure availability.
- Order required parts and manage supplier relationships.
- Ensure proper storage and documentation of parts.
- **Reporting and Analysis**:
- Prepare regular reports on service performance, technician productivity, and customer feedback.
- Analyze recurring service issues to identify areas for improvement.
- Track key metrics like turnaround times, customer satisfaction, and first-time fix rates.
**Qualifications and Skills**:
- **Education**:
- High school or higher degree ; technical certifications in automotive service management are a plus.
- Knowledge of automotive systems, CRM
- **Experience**:
- Previous experience in automotive service coordination, customer service, or a related role.
- Experience working with high-end or specialized vehicles is a plus.
- A minimum of 2 years of Service Coordinator experience in the UAE in a similar position.
- **Skills**:
- Strong organizational and time-management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in automotive service software, scheduling tools, and Microsoft Office Suite.
- Problem-solving skills with a customer-focused mindset.
- Ability to multitask and remain calm under pressure.
**Performance Metrics**:
- Customer satisfaction and retention rates.
- On-time completion of service jobs.
- Efficiency in scheduling and technician utilization.
- Accuracy in record-keeping and inventory management.
Pay: AED3,000.00 - AED4,000.00 per month
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