Cost Clerk

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:
Provide technical consultation and advice the Service Advisors while receiving Advanced General Repair (AGR) vehicles by interacting with customers, confirming the symptoms, observing and road testing along with the customers; guide the technicians in repair works to resolve Advanced General Repair concerns to fix these at the first time itself to meet the customer expectation for providing the Best in Town Experience and sustain the brand name in market.

**What you will do**:
Evaluate the labour and parts line items in a service order and split into different jobs, choose the appropriate sub order and then customer to ensure the line items are appropriately split for correct billing.
Raise per-forma invoice for Cash and Contract periodic service orders and verify the engine oil, brake cleaner and consumable charges posted from packages are correct and the net amount equals the listed menu price.
Raise per-forma invoice for repair service orders and add consumable charges, following a certain percentage of labour value as per the policy guidelines to ensure the customer is billed appropriately.
Assign parts issued on a Service order to the appropriate labour jobs for proper accounting and charging to the customers
Prepare pro-forma and raise invoice for all Intra service orders to be billed to Sales Marketing department thereby ensuring the charged amount are as agreed or as per the menu price in case of 1000 Km service.
Prepare pro-forma and raise invoice for all Contract orders and ensure the billed amount is as per the menu price
Raise purchase requisition and Local purchase order on SAP using appropriate GL account number and material group for each sublet or bought out item requested in a service order to account for all such purchases. Care to be taken to ensure the correct GL account and amount is entered while raising the purchase orders for proper accounting and billing.
Prepare Good receipt note on receiving the sublet services or bought out items immediately on Sap to process the service order for billing
Ensure the sublet services and bought out items carry the pre-determined mark up and the net amount in pro-forma is as per the agreed price with the customer.
Create Invoice verification document periodically and submit all vendor invoices with a summary statement to Finance to arrange for timely payment to the vendors.

**Required Skills to be successful**:
1. Customer management
2. Strong analytical and communication skills
3. Timely Resolution and Technical skills
4. Proficient in Microsoft Office (Excel and SAP)

**About the Team**:
The role acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.

**What equips you for the role**:
Graduate / ITI / Diploma in any discipline
3 years in Automobile / retail industry
Basic Accounting and Technical knowledge
Strong analytical and communication skills

REF: TB