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Assistant Outlet Manager

4 weeks ago

Dubai, United Arab Emirates Holiday Inn Full time

Do you see yourself as an** Assistant Outlet Manager for Sirocco **at Holiday Inn® Dubai Festival City?

Travel is a journey. At Holiday Inn®, we make guests smile.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

**A little taste of your day-to-day**
- Effectively support the manager in the outlet by ensuring the following:

- Oversee the implementation of standards as detailed in the departmental standards and procedures manual
- Adhere to opening and closing procedures
- Adhere to bill paying procedures
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
- Personally meet and farewell a minimum of 80% of your customers
- Encourage and motivate staff to provide optimum service during all shifts
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Develop and implement Promotions Calendar for F&B products in the outlet
- Manage special event concepts
- Anticipate market changes and review operations when necessary
- Conduct competitor analysis
- Create positive publicity opportunities
- Manage customer database and utilize effectively
- Up-sell property facilities
- Actively pursue cost saving measures
- Recycle wherever possible
- Manage wage and beverage cost
- Forecasting
- Stock control
- Analyse food and beverage statistics through point of sale system

**What we need from you**
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
- One year of working experience as a Assistant Outlet Manager in similar operation
- Excellent communication skills, with additional languages preferred
- Leadership skills
- Ability to think calmly under pressure
- Supervise functions
- Supervise outlet service
- Supervise the maintenance of service equipment.
- Monitor standards of guest facilities and services
- Control stock and monitor security procedures.
- High level of energy and drive to achieve operational and business goal

**What you can expect from us**

We’ll reward all your hard work with competitive salary and benefits.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.