Assistant Outlet Manager
5 days ago
**Job Summary**:
The Assistant Outlet Manager at Café Social is responsible for assisting the Outlet Manager in overseeing daily operations of the café, ensuring exceptional customer service, efficient staff management, and smooth operational workflows. This role involves supporting the management team in ensuring the café runs efficiently while maintaining high standards of service, cleanliness, and profitability.
**Key Responsibilities**:
- **Operations Management**:
- Assist in managing day-to-day operations of Café Social, ensuring that all services meet company standards.
- Supervise and support staff to ensure effective and efficient service delivery.
- Oversee inventory control, including stock ordering and managing stock levels.
- Monitor health and safety regulations to ensure a clean, safe, and welcoming environment for both customers and staff.
- **Staff Management**:
- Supervise, train, and motivate staff members to ensure excellent customer service.
- Assist with scheduling staff shifts and ensuring proper coverage during busy periods.
- Conduct performance appraisals and provide constructive feedback to team members.
- Foster a positive, team-oriented work environment that promotes collaboration and high performance.
- **Customer Service**:
- Ensure exceptional customer service by resolving customer complaints and addressing concerns promptly and professionally.
- Actively engage with customers to ensure satisfaction and gather feedback to improve service quality.
- Ensure staff maintain high standards of customer interaction, creating a welcoming and professional atmosphere.
- **Financial Management**:
- Assist in monitoring and controlling the outlet’s budget, costs, and expenses.
- Implement strategies to drive sales, profitability, and minimize wastage.
- Assist with cash handling, reconciliation, and reporting to ensure financial accuracy.
- **Quality Control**:
- Ensure the café’s menu and product offerings are consistently high quality.
- Work with the Outlet Manager to ensure the décor, ambiance, and cleanliness of the outlet are maintained at all times.
- Implement and ensure adherence to operational standards and company policies.
- **Marketing & Promotion**:
- Assist in planning and executing promotional events and marketing initiatives to attract new customers and retain regulars.
- Work with the marketing team to create and execute strategies for increasing sales and brand awareness.
**Qualifications and Skills**:
- Proven experience in hospitality management, preferably in a café or restaurant environment.
- Strong leadership and interpersonal skills with the ability to motivate and develop staff.
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Knowledge of food and beverage operations, inventory control, and basic financial management.
- Proficiency in using point-of-sale (POS) systems and basic office software (e.g., Excel, Word).
- A passion for providing exceptional guest experiences.
- Ability to work flexible hours, including evenings and weekends, as required.
**Job Types**: Full-time, Permanent
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