L2 Ops Bss Apps
7 months ago
**About this opportunity**:
**What you will do**:
- As technical expert (**Level 2 Operations**) you will part of the Managed Services Operations (Infrastructure) team for their IT systems and Greenfield BSS solution.
- As technical expert work with customer as well as managing offshore L1 & L2 team for ensuring production system performance and stability.
- Evaluate E2E technical solution proposed by vendors.
- Take ownership to drive changes beneficial to production environment including functionality and performance of solutions going live
- Risk assessment of Proposed solution and drive the risk mitigation steps.
- Prioritize tickets based on impact/urgency, SLA, RCA, business criticality.
- Collaborate with multiple teams to uncover, analyze, and resolve client issues.
- Vendor Management: Liaising and working with suppliers/vendors for escalation, negotiation, and new product assessment.
- Implement and maintain operational policies, procedures that ensure an optimal operation as per ITIL guidelines.
- Mentoring team technically for any upcoming new solutions and subsequent skill development and concept development
**You will bring**
- Graduate in Computer Science or similar
- **Minimum years of relevant experience**:6+ years of technical experience in BSS domain (mainly Level 2 IT Operations)
- At least 2 years of experience in end-to-end BSS Solution (Netcracker or similar)
- Experience in Product Catalogue, Lead & Opportunity Management, Customer Information Management, Customer Order Management, Service Management & Orchestration.
- Hands on experience with the EDMS products like Documentum & Captiva is preferred.
- Conversant with the latest cloud driven architecture on Kubernetes based deployment solutions.
- Experienced in Agile & Dev Ops methodologies of Delivery.
- Strong skills in Unix /RHEL, Oracle PLSQL, Webservers Tomcat& IIS, Windows scripting.
- Should be conversant with ITIL concepts.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: United Arab Emirates (AE) || United Arab Emirates : Dubai : Dubai
Req ID: 737821
-
Bss Solution Architect
8 months ago
Dubai, United Arab Emirates Ericsson Full time**About this opportunity!** We are now looking for BSS Solution Architect with an experience of Integrated BSS Solution covering Digital front end channel, service orchestration, product catalogue, Billing & CRM system. **What you will do** - Evaluate E2E technical solution proposed by vendors. - Take ownership to drive changes beneficial to production...
-
Oss/bss Designer
1 month ago
Dubai, United Arab Emirates Virtusa Full timeJob Overview: Key Responsibilities: L1/L2 Support Responsibilities: Level 1 (L1) Support: Provide first-line technical support to users by diagnosing and resolving basic technical issues, including hardware, software, and network related problems. Log and categorize incoming support requests into the IT helpdesk system, ensuring detailed documentation for...
-
ERP and IT Support Analyst
3 months ago
Dubai, United Arab Emirates Stallion HR Solutions Full timeFunctional and technical knowledge and experience in **Microsoft Dynamics ERP** to fix daily **L1-L2 **user issues - Functional and technical knowledge and experience in Power apps, PR and Payment portal processes to fix daily L1-L2 user issues - Knowledge of IT infrastructure and network management - Vista cinema experience for all the modules (Head office,...
-
Web Analyst
7 months ago
Dubai, United Arab Emirates Chalhoub Group Full time**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...
-
L1 Operations
3 days ago
Dubai, United Arab Emirates Ericsson Full time**About this opportunity!** **What you will do** - Lead domain from customer-site as well as managing offshore team for ensuring production system performance and stability - Evaluate E2E technical solution proposed by vendors - Take ownership to drive changes beneficial to production environment including functionality and performance of solutions going...
-
Technical Lead
7 months ago
Dubai, United Arab Emirates Ericsson Full time**About this opportunity**: **What you will do**: - As technical expert (**Level 2 Operations**) you will part of the Managed Services Operations (Infrastructure) team for their IT systems and Greenfield BSS solution. - Manage customer as well as manage offshore L1 & L2 team for ensuring production system performance and stability. - Evaluate E2E technical...
-
Client Solutions Manager
9 months ago
Dubai, United Arab Emirates TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...
-
Client Solutions Manager
7 months ago
Dubai, United Arab Emirates TikTok Full timeResponsibilities **About TikTok**: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. **Why Join Us**: Creation is the...
-
Group Supply Chain Manager
7 days ago
Dubai, United Arab Emirates Qureos Full timeExperience in MRP and S&OP procedures related to manufacturing industry is a must - Proficient in the use of MS Office Products Excel, Word, PowerPoint - especially Excel - Experience in Microsoft Power Apps is a plus - Experience in system implementations and overall ERP processes is a must (SAP/Oracle/Microsoft Dynamics or others) - Exceptional analytical...
-
Group Supply Chain Manager
1 week ago
Dubai, United Arab Emirates Increez Full timeExperience in MRP and S&OP procedures related to manufacturing industry is a must- Proficient in the use of MS Office Products Excel, Word, PowerPoint - especially Excel - Experience in Microsoft Power Apps is a plus - Experience in system implementations and overall ERP processes is a must (SAP/Oracle/Microsoft Dynamics or others) - Exceptional analytical...
-
Firefighter
3 weeks ago
Dubai, United Arab Emirates Serco Plc Full timeFire Fighter Make a difference every day The Job Opportunity Serco Middle East is a well-established, leading organization in the region and is looking for people with in-depth experience in Rescue & Fire Fighting (RFF) services to deliver Airfield Rescue & Fire Fighting (ARFF) and Structural Rescue & Fire Fighting (SRFF) services for one of their...
-
Medical Affairs Data
3 months ago
Dubai, United Arab Emirates MSD Full time**Medical Affairs Data and Digital Projects Intern** Start date: Nov.Dec., 2024 (Dubai) Duration: 6 months Our company will kick start your career journey within the Pharmaceutical industry. We will empower you to Invent for Life. You will be part of a diverse and inclusive, multi-skilled team of highly motivated individuals. We keep the patient at the...
-
Travel, Meeting, Card and Fleet Intern
3 months ago
Dubai, United Arab Emirates MSD Full time**TMC&F Intern (Travel, Meeting, Card and Fleet)**: Jan., 2025 - July, 2025 (Dubai) Our company will kick start your career journey within the Pharmaceutical industry. We will empower you to Invent for Life. You will be part of a diverse and inclusive, multi-skilled team of highly motivated individuals. We keep the patient at the very heart of all that we...
-
Technical Authority Expert
2 months ago
Dubai, United Arab Emirates Ericsson Full time**Join our Team**: **About this opportunity** We are now looking for a Technical SME having strong knowledge of Mobile App Operations (preferably customer self-service area) along with the related backend systems. This job role is responsible for E2E Service Management in a 24*7 Live environment for managing the Self-Service Application(s) including service...
-
Technical Writer
7 days ago
Dubai, United Arab Emirates Careem Full time**JOB PURPOSE** Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Our platform connects millions of people to services built by Careem as well as to third-party services offered by partners that...
-
Fleet Supervisor
4 months ago
Dubai, United Arab Emirates Stallion HR Solutions Full time**About the Role** As senior supervisor/assistant team leader/team leader for Fleet operations, you will have the responsibility to handle the riders in the team, monitor the daily login, assist them with any issues received from both merchants and our rider app. It’s expected that you add value to the already existing processes and make them clear and...
-
Fleet Supervisor
4 months ago
Dubai, United Arab Emirates Stallion HR Solutions Full time**About the Role** As senior supervisor/assistant team leader/team leader for Fleet operations, you will have the responsibility to handle the riders in the team, monitor the daily login, assist them with any issues received from both merchants and our rider app. It’s expected that you add value to the already existing processes and make them clear and...
-
Tiktok Ad Operations Manager
1 day ago
Dubai, United Arab Emirates white falcon marketing management Full timeTiktok Ad Operations Specialist Job: Full TimeLocation: Dubai, UAE Job Responsibilities: Streamline the holistic ad operations process from campaign planning, execution, to reporting and measurement Monitor campaign delivery to make sure campaigns reach the target audience, run smoothly, this includes collaborating with teams for creatives, troubleshooting...
-
Team Leader
1 month ago
Dubai, United Arab Emirates Alstro Full time**Position** : Site Supervisor / Team Leader **Role Summary** To supervise and lead the team in daily projects, ensure starting the job smoothly and completion of the job on time with the desired quality in a satisfying level of communication with PM and Customer. **Key Responsibilities** **Offsite** - Job information - Client coordination - Staff...
-
Cloud Infrastructure Architect
4 days ago
Dubai, United Arab Emirates Al-Futtaim Full timeEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...