Technical Support Team Lead

7 months ago


Dubai, United Arab Emirates Global Payments (Beamery) Full time

**Description**:
**_Como is the pioneer of Data-Driven Customer Engagement & Loyalty Solutions. Como helps F&B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como’s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more. _**

Are you looking for an opportunity to work in a fast-growing company in a positive and friendly team environment? If so, we may be the business for you

**Responsibilities**:

- Oversee the day-to-day operations of the Support Team
- Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions
- Act as a mentor and provide oversight, coaching, and training to the technical support staff
- Be the point of contact when it comes to technical escalations
- Record and track team SLAs and workflows
- Provide support where needed for both internal and external customers.
- Act as a senior agent who will drive customer satisfaction through customer support
- Manage and report on all incoming technical support inquiries
- On-board and train new technical support team members
- Assist in the creation of the team KPIs as well as monitor and report on results
- Monitor team performance and report on metrics
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
- Work to create any relevant support material for the team
- Review all technical support-related processes and documentation for continuous improvement

**Requirements**:

- Master’s degree in information technology or a related field
- 4 Years plus experience in a Technical Support role, 2 Years plus experience in a Management role
- Proven experience in managing a service and support-focused team culture
- Knowledge of operating systems, web services, and API.
- Excellent communicator, both oral and written
- Strong problem-solving and communication skills
- Love being the first line of support and troubleshooting issues
- Strong analytical skills to investigate and resolve customer support tickets
- Able to multitask efficiently under time pressure
- Able to work with cutting-edge technology and assimilate information rapidly

**The teams provide technical support coverage for our clients in different regions worldwide, therefore, the teams work on the following shifts 12.30pm to 10.00pm and 3.30pm to 1.00am - The Technical Support Team leader will be working on the 12.30pm to 10pm shift (Saturday and Sunday off).**
**In addition to a competitive salary, you’ll have access to an excellent benefits package, including**:

- A positive, productive, and energetic work environment
- 25 days annual holiday
- Global career progression opportunities
- Office with an amazing views on JLT park and lake and Dubai Marina
- Exciting team-building activities



  • Dubai, United Arab Emirates Global Payments, Inc. Full time

    Technical Support Team Lead Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence...


  • Dubai, United Arab Emirates Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Technical Team Lead

    7 months ago


    Dubai, United Arab Emirates Dexiconn Full time

    Our Microsoft Dynamics 365 Business Central team is seeking a Technical Team Lead. As an all-round specialist, you will be able to demonstrate your thorough hands-on technical and functional knowledge of Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central. Your overall solid product knowledge and expertise will enable you to design and...

  • Maintenance Team Lead

    7 months ago


    Dubai, United Arab Emirates TEAM Energy Resources Full time

    TEAM Energy are seeking an experienced Maintenance Team Lead on behalf of our client in Dubai. Location: Dubai Duration: Staff Role Contract Basis: Permanent Format: Residential **Full Description**: The role of the Maintenance Team Lead is to manage and deliver the strategic maintenance priorities for the business. The Maintenance Team Lead will ensure an...


  • Dubai, United Arab Emirates K4 Technical Services Full time

    **Job Title**: Lead Technical Designer **Company**: K4 Technical Services LLC **Location**: Dubai, UAE **Job Description**: K4 Technical Services LLC is looking for a **Lead Technical Designer** with expertise in interior fit-out design to join our team in Dubai. This role requires strong technical design skills, a collaborative approach, and the ability...


  • Dubai, United Arab Emirates Videojet Full time

    WONDERING WHAT’S WITHIN DANAHER? TAKE A CLOSER LOOK. At first glance, you’ll see Danaher’s scale. With $22.3B revenue, our 69,000 associates work across the globe at more than 25 unique operating companies within four platforms — life sciences, diagnostics, water quality, and product identification. Career development is important to us - our...

  • Renovation Team Lead

    3 months ago


    Dubai, United Arab Emirates WeFix Technical Services UAE Full time

    **About Us**: WEFIX Technical Services L.L.C, a leading provider of fit-out and renovation services in Dubai, is seeking a **Renovation Team Lead** who is not only a skilled leader but also an experienced trades-person. This is a hands-on role where you will actively participate in renovation work while leading a small team to ensure high-quality, timely...

  • IT Operations

    2 weeks ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: As an IT Operations and Support Team Lead you will drive IT operational team to provide effective and timely day-to-day support to Emirates Group and External Clients. The role ensures a positive customer service experience and actively supports and complies with all corporate policies and procedures ensuring that the support & operational...


  • Dubai, United Arab Emirates TEAM Energy Resources Full time

    TEAM is working with its Dubai based client in seeking an Onshore Construction Team Lead for its operations. Location: Dubai Duration: Staff Role Contract Basis: Permanent Format: Residential **Full Description**: Control all construction personnel and vendors ensuring compliance with project timeframes, resourcing commitments and quality delivery of work...


  • Dubai, United Arab Emirates Thinglogix Full time

    We are seeking a motivated and experienced Software Support Team lead to lead a high-performing team in providing exceptional customer support for our software products. As a Software Support Team lead, you will be responsible for managing the internal support team and evaluating skills and performances, ensuring end-user service is timely and accurate on a...


  • Dubai, United Arab Emirates Thinglogix Full time

    We are seeking a motivated and experienced Software Support Team lead to lead a high-performing team in providing exceptional customer support for our software products. As a Software Support Team lead, you will be responsible for managing the internal support team and evaluating skills and performances, ensuring end-user service is timely and accurate on a...


  • Dubai, United Arab Emirates Computer Network Systems Full time

    **Company Description** CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...


  • Dubai, United Arab Emirates Dexiconn Full time

    Our Microsoft Dynamics 365 Business Central team is seeking a Technical Team Lead. As an all-round specialist, you will be able to demonstrate your thorough hands-on technical and functional knowledge of Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central. Your overall solid product knowledge and expertise will enable you to design and...

  • Team Lead

    6 months ago


    Dubai, United Arab Emirates Thinglogix Full time

    We are seeking a motivated and experienced Technical Team Leader to lead a high-performing team in providing exceptional **customer support for our software products**. You'll be responsible for ensuring the smooth operation of our software **after it goes live**, providing exceptional customer service, and driving continuous improvement within the support...


  • Dubai, United Arab Emirates Thinglogix Full time

    We are seeking a motivated and experienced Software Technical Support Team Manager to lead a high-performing team in providing exceptional customer support for our software products. As a Software Technical Support Team Manager, you will be responsible for managing the internal IT support team and evaluating skills and performances, ensuring end-user service...

  • Technical Support

    6 months ago


    Dubai, United Arab Emirates Combuzz HR Solutions Full time

    Our client a leading multinational corporation based in Dubai, specializing in IT and customer support services. They pride ourselves on our innovative approach to technology and our commitment to excellence in customer service. To further enhance our service quality and operational efficiency, we are looking for a highly motivated and skilled Bilingual...

  • Technical Lead

    7 months ago


    Dubai, United Arab Emirates Quantexa Full time

    **What we’re all about.** It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating....


  • Dubai, United Arab Emirates Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...


  • Dubai, United Arab Emirates John Wood Group Full time

    Wood is currently looking for a **Technical Engineering Lead **to join our team in Dubai, UAE. **Job Objective** Responsible for the execution of the engineering portion of a multi-discipline engineering scope of work on one or more projects/work scopes. Has responsibility for coordinating and completing the various engineering, and start-up aspects of a...

  • IT Technical Support

    2 months ago


    Dubai, United Arab Emirates Maxell Group of Companies Full time

    About Us: **Finpower Aircon LLC** is a leading provider of innovative HVAC solutions in Dubai, offering high-quality products and services across residential, commercial, and industrial sectors. We are seeking a **Junior Technical Support (IT)** to join our growing team and provide essential IT support for our operations, ensuring smooth functionality of...