Server Admin L2/3

3 weeks ago

Dubai, United Arab Emirates AEserver Full time

Dubai

Work Type: Full Time

**Account Manager - Web Hosting Company**

**Working Hours: Sun-Thu 9am-6pm.**

**Probation period: 6 months**

**Duties and Responsibilities**:

- The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
- Responsible for the daily operations of the technical support helpdesk (ticket system)
- Manage customers’ accounts through the internal web system (WHMCS)
- Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
- Have the knowledge and understanding of how Linux/Windows web servers are run
- Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
- Understand basic SSH commands & RDP tools
- Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
- Ability to security harden, tweak and analyze server issues
- Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
- Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
- Ability to setup shared, VPS, Cloud and dedicated hosting packages
- Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
- Be responsible for the full technical operations of all servers and systems in the company
- Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
- Consult & suggest to the management on new tools, software and hardware available in them market.

**Knowledge, Skills and Abilities required**:

- Superior knowledge of CentOS, Ubunto, Windows, etc
- Cloud experience to setup, load balance, geo balance, failover setup, etc
- Experience working in a web hosting company
- Strong interpersonal and communication skills.
- Strong analytical and problem solving skills under pressure.
- Knowledge of customer service standards and procedures.
- Ability to create, compose, and edit written materials - technical knowledge base for customers.
- Strong English (both spoken and written). Arabic and other languages are a bonus.

**Bonus/Extra Skills**:

- Graphic Design skills
- A minimum of 1 years in e-commerce, website design, basic programming
- Experience in php, html5, mysql, asp,.net and mssql
- Prior experience in IT customer support, hosting companies.
- Entrepreneur spirit

Note: Training will be provided during the first month

**What do you get in Return**:

- Work in one of the largest and fastest growing web hosting and domain registrar company in UAE - started as a startup by passionate entrepreneurs who run the business on daily basis
- Be a part of a reputable and respected, award winning web hosting/domain registrar in the region
- Participate with the management in trade shows, exhibitions and travel (Europe, USA)
- Unique freedom to work anytime, from any location and wear shorts and flip flops to work
- Serve some of the largest customers in the UAE from government, realestate and high profile businesses
- Become a share/equity holder in the company if you bring your ideas/business, etc
- No formal employer/employee relationship - we are all friends sharing the same passion
- Market based salary package with frequent bonuses
- High growth rate if you prove yourself within 1-2 years
- UAE Residence Visa
- 1 Month yearly holiday
- Annual Return ticket to home
- Health Card

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