IT Supervisor

3 months ago


Dubai, United Arab Emirates Habtoor Grand Resort, Autograph Collection Full time

**Key Responsibilities**:

- Loading Operating System
- Updating with Correct Security Patches
- Configuring Automatic Windows Update
- Configuring Internet Explorer Security
- Configuring Network (drivers, assigning IP, wireless etc.)
- Checking for LAN / Wireless Connectivity
- Installing Antivirus Software
- Configuring antivirus automatic update
- Creating user Accounts for PCs
- Activating OS firewall
- Loading Office System Software (Microsoft Office and Configuring for outlook client)
- Loading the Business Applications
- Document Management Application (Clinet installation & settings)
- Check of Antivirus Status on all PC Once a Week
- Update the IP address List immediately on assigning a new IP
- Coordinating with vendor engineers
- Filing of all call sheets from the vendor engineers.
- Maintaining and keeping up to date a IN/OUT register for all hardware send for repairs
- Updating the Hardware Inventory list for new hardware installed
- Trouble Shooting Computer, Network, Printer and Scanner Issues and also other IT related devices
- Guiding the users to good ethics of PC handling
- Assisting users for any computer related problem from time to time
- Ensure that all interfaces are running properly
- Assisting clients for Business Center / In room internet / banquet internet and IT related tasks
- Logging of all IT related complaints Admin / Guest etc.
- Check if On-line Reservations System and Guest Internet System is fine on daily basis
- Updating log on Guest Complaints (Room & Banquets )
- Updating System Log Register (for IT operation )
- Check with the Outlets for POS & Bill Printer / Hand Held and Order taker Printers are working fine
- Ensure that all windows systems are updated with relevant patches weekly.
- Report to the IT Manager on daily basis on all the problems faced for IT operation
- Do proper shift handover for all pending problems and request.
- Co-ordinate for Preventive Maintenance for Printers / Micros POS with vendors
- Ensure that Micros POS power points are not used along with other heavy duty hardware in outlets
- Ensure that the all spares for computers, printers, monitors, keyboards and related devices spares needed are stored properly and should not be obstacle for access to servers, networks etc.'
- Co-ordinate with all Departments / Duty Managers to ensure smooth operation
- Connecting the Printer to the PC
- Installation of Printer Driver Software
- Printer Settings (port, page and other )
- Testing for Printing
- Connecting the Scanner to the PC
- Loading the Scanner Driver Software
- Scanner Settings (Resolution / Dir of Scan)
- Testing the Scanned Jobs
- Installation of Other related IT Devices(Analogue / ISDN Modem, Wireless modem, NIC, Access Points, Handhelds, PDA, IP Phones, Switches etc.)
- Any other duties as directed by the management
- Ensuring all food hygiene and health and safety regulations are strictly adhered to and implements any legislation as required by UAE Law

**Qualifications & Experience**:

- Minimum 1 years’ experience on similar role or the equivalent qualification or the valid diploma / degree in IT related.
- Must be fluent in the English language, both written and verbally.
- Must have proficient knowledge in the following areas: Computer hardware, software systems and programs. Computer networks, network administration and network installation. Computer troubleshooting. Computer viruses and security. E-mail and internet programs. Understanding Microsoft Exchange Servers, active directory and domain controllers Ability to install and administer computer hardware, software & networks. Accounting spreadsheet, word-processing, graphics and website development programs at a professional level.

**Salary**: From AED3,500.00 per month

Application Question(s):

- How many years of experience do you have in similar role ?
- what is the status of the visa?


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