Compression Field Service Manager
2 months ago
**About your Role**
Embark on a challenging and exciting journey as the **Field Service Manager - Compression** in our dynamic organization based in Dubai, UAE. This leadership role is integral to our commitment to delivering top-tier service and technical support for compression systems. As the driving force behind our field service operations, you will lead a dedicated team, cultivate client relationships, and ensure operational excellence. If you are a seasoned professional with a passion for leadership, technical acumen, and customer satisfaction, we invite you to join us in shaping the future of our field service operations and contributing to our continued success.
**How you will make an impact**:
- Orchestrate the field service organization for compression, overseeing a team dedicated to customer service excellence and technical support.
- Develop and implement strategic plans to optimize field service operations and ensure alignment with overall business compression field service objectives.
- Cultivate and maintain strong relationships with clients, acting as a key liaison between the organization and customers.
- Drive customer satisfaction by ensuring timely responses to service requests and effective resolution of issues.
- Lead and inspire a high-performing field service team, providing guidance, mentorship, and fostering a collaborative and customer-centric culture.
- Manage resource allocation, staffing, and training to enhance team capabilities and performance.
- Actively support all sections and departments of the Field Service community to drive efficiency, productivity at highest EHS and quality standards.
- Enforce quality standards in field service operations, conducting regular audits and assessments to maintain high-quality service delivery.
- Implement continuous improvement initiatives to enhance the overall effectiveness of field service processes
- Build forecast strategy with input from service, new units being build, including manpower and tooling.
- Actively drive cost out and productivity initiatives.
- Main point of contact for all Field Service support enquiry’s both within and outside region.
- Ability, initiative, and vision to set own targets to create, develop and drive improvement projects across the business both within and outside region.
- Support project in the planning stage.
- Support sales during offer phase, ensure accurate and realistic and competitive Field service and new unit bids.
- Flexibility and drive to monitor and support multiple projects simultaneously, proactively give project support and solutions.
- Focus on digitalization and simplification of processes and practices both in the back office as well as the field.
- Establishment, develop and maintain global network within Field Service and tooling. This includes the active contribution to Global Field Service and global improvement/implementation projects.
- Managing department financial budget and forecasting - own country and regional
**What you bring**:
- Proven experience in a leadership role within field service operations, preferably in the compression industry.
- Strong technical knowledge of compression systems and rotating equipment.
- Excellent leadership and interpersonal skills, with the ability to inspire and empower a diverse team.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Strategic thinker with the ability to align field service operations with organizational goals.
- Effective communication skills in English.
- Proven track record in optimizing field service processes and driving operational efficiency.
- Eager and curious to learn and actively seek feedback impulses from inside and outside the organization.
- Willingness to travel domestically and internationally as required.
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