Global Program Manager

3 weeks ago

Dubai, United Arab Emirates Pinkerton Consulting & Investigations, Inc Full time

Global Program Manager

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

**Job Summary**:
The Global Program Manager will play a critical role in leading and managing one of Pinkerton's global enterprise client relationships. Reporting to the Global Account Director, the Manager is responsible for ensuring the successful delivery of services, meeting client expectations, and driving operational excellence. This role serves as the primary point of contact for the client while providing strategic guidance, overseeing project teams, and leading program objectives and deliverables to successful achievement.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Serve as the main point of contact for client management team, building strong relationships based on trust and effective communication.
- In collaboration with Pinkerton's Global Account Director, understand the client's needs and objectives and develop tailored solutions that align with the organizational goals.
- Conduct regular meetings with the client to provide updates on program progress, address any concerns or issues, and identify opportunities for improvement.
- Oversee all aspects of program execution, including planning, budgeting, resource allocation, risk management, and quality assurance.
- Develop project plans in collaboration with cross-functional teams to ensure timely delivery of services within scope and budget.
- Monitor project performance against key metrics/key performance indicators (KPIs), take corrective actions when necessary, and report back to Global Account Director progress/improvement
- Lead a team of embedded program leads and other professionals involved in program execution.
- Provide clear direction, support professional development initiatives for team members, mentorship, feedback, encourage collaboration, foster a positive work environment, and resolve conflicts when they arise.
- Identify areas for process improvement and develop tools, methodologies, strategies that drive excellence throughout each stage of team members' tenure.
- Implement best practices across programs to optimize efficiency.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
- Effective communication and interpersonal skills.
- Able to build trusting and mutually respectful relationships with clients and internal stakeholders.
- Able to manage complex projects within scope, budget, and timeline constraints.
- Strong business acumen and understanding of risk management principles.
- Able to adapt as the external environment and organization evolve.
- Able to manage multiple assignments with competing deadlines.
- Effective analytical and problem-solving ability.
- Able to anticipate and rapidly respond to changing priorities.
- Computer skills; Microsoft Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Frequent sitting.
- Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law. Pinkerton also adheres to all local, state, federal, and country hiring requirements.

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