Port Coordinator
4 months ago
**Key Tasks & Responsibilities**:
- Carrying out agency operations in accordance with ISO 9001-2015.
- Ensuring client’s requirements are met within specified time period.
- Ensuring client’s complaints are met with effectively.
- Master’s and principal’s instructions are carried out to their total satisfaction.
- Monitor that all relevant information is passed onto the concerned parties, in-line with company procedures without delay.
- All relevant information is passed to boarding officer and disbursement accounts department, in-line with company policy.
- All messages requesting information, giving instructions, or making contentious statements received within office hours must be acknowledged within one hour of receipt. Messages received outside working hours must be acknowledged by 0930 hours on the next working day without failure.
- Liaison with principals/shippers/receivers and port services regarding branch and department operations.
- Appointment, liaison and control of all sub-agents in other ports where we operate.
- Provide effective ship agency services to vessels handled and in event of major incidents involving ship, e.g. oil spill, collision with jetty, immigration/injury to personal security/ITF (International Transport Federation) problems regarding crew, supply/removal to and from ship of major stores items either by launch or overland, liaise with terminal and harbor authorities and advise owners and/or Master regarding insurance position.
- Initiation of arrangements for berthing and sailing of vessels under the control of the office.
- Carrying out the instructions of the vessel Master and Principals within bounds of normal agency practice.
- Effective communication of data within the agency department and to accounts department.
- Ensuring that all ship and cargo files are kept up-to-date and in an orderly fashion, enabling other personnel to be aware of current positions and operations.
- Visits to vessels in port/during stay in port, dry-docks, meeting the vessel Master etc. are mandatory.
- Monitoring the company’s procedures for dealing with Customs, Immigration Authorities, Port Health, Port Authority and other port services being adhered to.
- Local and International marketing of our services, including making sales calls to prospective customers and current principals.
- Holding regular operations meetings and transferring of best practices, knowledge and experience to junior members of the team.
- Follow up on all pre-funding and ensuring all funds received, following up on Debtors.
- Keeping track of vessel tracking databases and debtors databases with weekly follow-ups.
- Local Marketing and visits to clients and prospective customers
Pay: From AED5,000.00 per month
**Experience**:
- Port Engineer: 2 years (required)
Application Deadline: 31/07/2023
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