Desktop Support

2 weeks ago


Dubai, United Arab Emirates YODO BUZZ Full time

**IT Desktop Support Specialist**:

- Provide technical support across a mixed OS environment with end-users of varying technical abilities.
- Provide technical support via telephone communication, remote with end-users and on-site support for issues.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks.
- Repairing and replacing equipment as necessary
- Testing new technology
- Set up new users' accounts and profiles and deal with password issues.
- Serve as a Help Desk Support Staff for the entire DINs’ IT related user calls.
- Assist Systems Administrator and Network Administrator when required for their day-to
- day operational requirements.
- Preparation and installation of Client PCs for HIS or non-HIS users with proper check-listing procedure
- Attend calls from Help Desk for end-user first level support.
- Execute Periodic (daily, weekly & monthly) Backups.
- Fine tuning of client PCs for optimum performance and maintaining uniformity.
- Documentation all user calls with proper communication with Supervisor
- Train end-users on basic usage of PCs
- Maintain backup of all client’s specific files
- Assisting dept. secretary for periodical Hardware / Software inventory
- Suggested enhancements in Hardware for local and Network systems.
- Screens all users’ calls on Help Desk number and forwards to appropriate staff member.
- Maybe required to participate in a rotating call schedule to cover the needs of the operations 24x7 as determined by reporting manager.
- Support other team members in day to activities; support the IT leadership in developing the process and procedures; training co-workers and support team on the system functionalities and workflows as assigned.
- Perform other duties and responsibilities for which the individual is qualified, as requested by IT Leadership.

**Salary**: AED5,000.00 - AED6,000.00 per month

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

Application Deadline: 15/02/2024


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