Desktop Support Engineer L2

3 weeks ago


Dubai, United Arab Emirates Excis Compliance ltd Full time
Werecurrently seeking a Desktop Support Technician to join our team andprovide exceptional support to ourclients.

DesktopSupport Technicianprovides daytodaydesktop support receives inbound calls answers questionstroubleshoots and document steps performed to resolve challengeswith hardware software and application issues in a ticketingsystem.

Tasksmay include but are not limitedto:

  • Respondingto client supportrequests.
  • Contactingclients to find out theproblem.
  • Troubleshootinghardware and softwareissues.
  • Installingand maintaining hardware and computerperipherals.
  • Installingand upgrading operating systems and computersoftware.
  • Troubleshootingnetworking and connectionissues.
  • Advisingon software or hardwareupgrades.
  • Providingbasic training in computer operation andmanagement.
  • Completingjob reports and orderingsupplies.

Requirements
  • Provenwork experience as Desktop Support Engineer or SupportTechnician.
  • Goodwritten and verbal communication skills (Local andEnglish).
  • Advancedknowledge of computer hardware systems chipsets memory modules andperipherals.
  • Knowledgeof popular operating systems software applications and remoteconnection systems: MS Windows MS office 365 Active Directory SCCMDHCP VPN andothers.
  • Location:First Data Office 201202 Building 8 Dubai Outsource Zone PO Box502499 DubaiUAE
  • Salary:5800 AED/gross


BenefitsIfyoure passionate about desktop support possess excellentcommunication skills and have a solid technical background wed loveto hear fromyou

Applynow to join ourteam

Windows 7-10, Microsoft Active Directory, utilization of GPOs, MSOffice 365, PC hardware installation and troubleshooting,Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobiledevice management including IOS and Android devices, Enterpriseencryption solutions, Windows PC/laptop management via ActiveDirectory. Proven ability to multi-task, effectively determinepriorities and meet SLA s.

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